Frequently Asked Questions - EAP
King County's EAP is here to help employees, supervisors and managers resolve almost any issues that might be affecting work or work performance. If we aren't the ones to come to for a particular issue then we'll get you connected to the right resource.
Managers and supervisors often times come to us for help figuring out how to address employee performance problems, like chronic absenteeism or tardiness, conflict between two or more workers, inability or refusal to carry out tasks, various kinds of disruptive behaviors, genuine concern about an employee's well-being or ways to enhance group cohesion.
Employees use EAP for help with just about anything that might be affecting them or their performance at work. It may be an on-going conflict with a co-worker or supervisor, unwelcome conduct by others, concern about another employee who's afraid to ask for help directly, loss of interest or motivation in work, coping with unwanted changes, even problems from his or her personal life that are starting to interfere with work. If in doubt about whether EAP can help with your particular issue, call us and find out.
There are generally two ways individuals come to the EAP: on their own or because their supervisor referred them to us.
If you come to the EAP on your own we are under no obligation (except as noted above as the exceptions to confidentiality) to disclose anything to your supervisor and will not do so without your consent.
If we know your supervisor referred you, we will place a "courtesy call" to your supervisor to let them know you kept the appointment and whether you are working with EAP to address the issues for which you were referred. Any further information can only be released with your consent. We will discuss all of this with you when we meet.
The Employee Assistance Program (EAP) is a no-cost resource for all employees of King County who are having problems that appear to be affecting their work or work performance.
Making Life Easier (MLE) is a no-cost resource available for all benefit-eligible employees, their dependent family members (even if living away from home) and anyone living in the employee's household, to help resolve personal problems that are not having a serious impact on the employee's work performance.