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KCIT's Customer Support Services maintains King County's computers, workstations, peripherals, mobile devices, system access, and enterprise applications such as Microsoft Office and Skype for Business.

Our goal is to provide departments with modern equipment, up-to-date systems, and first-class customer service that allows employees to focus on work and not computer issues. We strive to enhance the reliability, accessibility, and stability of devices, software, and email.

To minimize costs, departments are encouraged to review business needs annually, including the number of devices and device types their employees will need to be successful.

Service details include: 

  • Unlimited access to the IT Service Center (i.e. Helpdesk)
  • Installation and maintenance of workstations, including laptops and monitors
  • Support for Microsoft Outlook and Office, SharePoint, Active Directory, and IT security systems
  • Support Skype for Business and other telecom needs
  • Network connections 

Project Profile: Unified Communications

Challenge: Communications are critical to King County staff and KCIT provides reliable solutions for doing everyday work more efficiently.

Unified communications and Skype for Business align with other IT components such as Microsoft Outlook and Office 365, allowing users to hold a conference call, instant message during the call, and share project documents all at the same time.

Results: Customer Support Services successfully implemented a unified communications strategy that engages more than 12,000 active users through 7,000 instant messages per day, 500 online meetings per day, 72,000 peer-to-peer sessions daily, and 1,500 hours a day talking online via Skype for Business.

Skype for Business


Contact Customer Support Services

General info

Harry Clark
Customer Support Services Manager 
206-477-0508
harry.clark@kingcounty.gov