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Metro needs your feedback to improve Access Transportation, Metro’s ADA paratransit service. We’ll reach out to you several times this year to learn about what’s working well and how Access could be improved. Your feedback is informing Access staff members as they plan for Access Transportation in the short and long term.

In the first phase of outreach, we heard from customers, caregivers, organizations that serve Access riders, and the general public about how we’re doing with Access service, what’s most important to you, and your ideas for improvements.


  • Phase 1 outreach: gather feedback and recruit members to serve on a Community Advisory Group. Read a report about what we heard.
  • Community Advisory Group meets to help us interpret public feedback, set priorities, and inform ideas for improving Access.
  • Phase 2 outreach: share ideas for responding to what we heard in Phase 1 and gather feedback on how well we listened.
  • Phase 3 outreach: provide an update on progress to implement ideas and share opportunities for future customer involvement in planning.

Have a say

Thank you, and please stay tuned

We heard from more than 800 people during our first phase of outreach. Nearly 600 of them completed an online survey. The rest called us on the phone, wrote letters, or spoke with us at a stakeholder briefing. Because we received so many phone calls, we’re still returning calls and hearing feedback from those who reached out to us that way. Read a report about what we heard.

With guidance from our community advisory group, staff members are now developing ideas that respond to the issues raised during our first round of outreach. We’ll reach out to the public again in late winter to share these ideas and get your feedback how well we listened to customer input. If you’d like to receive updates about this project, including a letter or email when we kick off the next round of outreach, please email DeAnna Martin or call her at 206-477-3835.


To request a briefing for your board or group, email DeAnna Martin or call her at 206-477-3835.

Need information about this process in a different format?

Leave us a message at 206-263-9768 with your phone number and a good time to reach you. We’ll call you back to discuss options.

Contact us

DeAnna Martin
Community Relations Planner
Send DeAnna an email
or call 206-477-3835

Community Advisory Group

To help guide this process, Metro has recruited a Community Advisory Group made up of 18 community members representing a microcosm of stakeholders and customers who are affected by the way Access Transportation is provided.

This group is advising staff members on our outreach process, helping interpret feedback we receive from the public, and assisting in prioritizing and shaping concepts our staff members come up with to address the feedback we receive.

Community Advisory Group meetings are open to the public. However, public comment is not accepted at the meetings because the group is not a decision making body. See the project calendar for details about upcoming meetings.

Customer services offices
Lost & found
Comment forms