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Click on one of the result areas below to view 2019 performance measures.

2019 Service System Access and Improvement Performance Measures

SS 1A Pathfinder Coordination and Training

How much did we do?: Not measured in 2019; measures in development for 2020.

How well did we do it?: Not measured in 2019; measures in development for 2020.

2019 implementation status notes: Implementation is under way and progressing as expected.

SS 1B Pathfinders: Women and Transgender Veterans

How much did we do?: Not measured in 2019; measures in development for 2020.

How well did we do it?: Not measured in 2019; measures in development for 2020.

2019 implementation status notes: Implementation is under way and progressing as expected.

SS 1C Pathfinders: Veterans of Color

How much did we do?: 42 households served

How well did we do it?: All 42 households were referred and accessed at least one service/benefit

2019 implementation status notes: Program model and intended outcomes shifted mid-year after new awards were made. Data reflects continued programming from 2018 VSHSL Transition Plan the first half of the year; implementation for new programs are under way and progressing as expected.

SS 1D Pathfinders: Veteran and Military Families

How much did we do?: 95 individuals served

How well did we do it?: All 95 individuals were referred and accessed at least one service/benefit

2019 implementation status notes: Program model and intended outcomes shifted mid-year after new awards were made. Data reflects continued programming from 2018 VSHSL Transition Plan the first half of the year; implementation for new programs are under way and progressing as expected.

SS 1E Pathfinders: Native American Veterans

How much did we do?: Not measured in 2019; measures in development for 2020.

How well did we do it?: Not measured in 2019; measures in development for 2020.

2019 implementation status notes: Implementation is under way and progressing as expected; an additional award is expected to be made in 2020

SS 1F Pathfinders: Persons Experiencing Unsheltered Homelessness

How much did we do?: 817 individuals served

How well did we do it?: Of those referred, 79% successfully connected to services

2019 implementation status notes: Operations continued as expected; outcomes reflect service data for one program of three — common measures across the strategy in development for 2020.

SS 2A Mobile Medical Outreach

How much did we do?: 1,051 individuals served

How well did we do it?: 400 individuals were referred to additional resources and/or services; of those, 67% successfully accessed the resource and/or services.

2019 implementation status notes: Operations continued as expected.

SS 2B Countywide Information and Referral

How much did we do?: 70,371 calls received

How well did we do it?: Not measured in 2019; measures in development for 2020

2019 implementation status notes: Operations continued as expected; data reflects continued programming from 2018 VSHSL Transition Plan. Implementation for SS 2B strategy is under way with open procurement.

SS 2C Consolidated Domestic Violence Hotline

How much did we do?: Not measured in 2019; measures in development for 2020

How well did we do it?: Not measured in 2019; measures in development for 2020

2019 implementation status notes: Implementation is under way and progressing as expected.

SS 3A Countywide CSE Survivor Case Management Collaborative

How much did we do?: Not measured in 2019; measures in development for 2020

How well did we do it?: Not measured in 2019; measures in development for 2020

2019 implementation status notes: Implementation is under way and progressing as expected.

SS 3B Survivor-Centered Mobile Advocacy for Survivors of Sexual Assault and Domestic Violence

How much did we do?: Not measured in 2019; measures in development for 2020

How well did we do it?: Not measured in 2019; measures in development for 2020

2019 implementation status notes: Implementation is under way and progressing as expected.

SS 3D Cultural Navigator

How much did we do?: 512 individuals served

How well did we do it?: All of the 150 individuals served July - Dec received referral to services and 63% successfully accessed the benefit/service

2019 implementation status notes: Program model and intended outcomes shifted mid-year after new awards were made. Data for number served is for full year; outcome data reflects new programming for second half of year.

SS 4A Veterans Training Support Center

How much did we do?: 1,333 individuals attended trainings for direct service providers to better support veterans and their family members

How well did we do it?: 95% of survey respondents were satisfied with training content and materials; 93% of survey respondents felt the trainings increased their skill and/or knowledge on the topic

2019 implementation status notes: Operations continued as expected.

SS 4B Levy Core Competency Training

How much did we do?: 89 VSHSL-funded providers attended cultural competency trainings

How well did we do it?: 96% of survey respondents felt the facilitator was clear and understandable; 93% of survey respondents felt the workshops gave them additional tools applicable in their work

2019 implementation status notes: Launched training program for VSHSL providers in 2019 with four training workshops on cultural competency.

SS 4C Countywide Nonprofit Wage Survey

How much did we do?: Contracted with one agency to develop, plan and administer the survey.

How well did we do it?: N/A due to nature of funding.

2019 implementation status notes: Implementation is under way and progressing as expected; wage survey will be administered in 2021.

SS 4D Translate Levy Provider Materials and Interpreter Services

How much did we do?: Contracted with 5 organizations to provide translation and interpretation services for VSHSL programs

How well did we do it?: N/A due to nature of funding

2019 implementation status notes: Launched language translations/ interpretation resource for VSHSL providers in 2019.

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