Health & Human Services (HHS) Transformation – Familiar Faces Initiative

The Familiar Faces Initiative focuses on systems mapping, design, and improvement work centered on creating a system of integrated care for complex health populations that can eventually benefit any user of publicly-funded health services. Familiar Faces are a sentinel population defined as individuals who are frequent utilizers of the King County jail—defined as having been booked four or more times in a 12-month period. 94% percent of these individuals have a behavioral health condition. 

Please visit HHS Transformation and Familiar Faces for more information.

Intensive Care Models

Evidence-based, best and promising practices exist for individuals experiencing homelessness, who also have complex behavioral health and primary care conditions and are often incarcerated as a result of social determinants of health, such as a lack of access to healthcare. A literature review of new and innovative models that are also culturally responsive has driven the idea of a “flexible care management team” in the Familiar Faces Future State Vision.  The Familiar Faces Intensive Care Management Team is one “go-first” strategy in this broader vision.

The Familiar Faces Intensive Care Management Team

The Familiar Faces Intensive Care Management Team has adopted the name "Vital" and provides comprehensive and integrated services to adults who are experiencing behavioral health challenges, need an intensive level of community-based support, and may be experiencing homelessness.

ICMT Staffing

Consists of a team of multi-disciplinary integrated staff with services that began in July 2016.

Target Population

60 adult individuals who meet both of the following utilization criteria:

1. Four or more bookings in the King County Jail within a 12-month period; and
2. That the above criteria occurs twice in a three-year time frame as defined and updated by the County.

Individuals enrolled into ICMT services also will need the level of care provided by this intensive team and this will be assessed by BHRD DRS staff in collaboration with ICMT providers.