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Having trouble with your King County Vendor account?

Contact us at (206) 263- 9400 or email

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Troubleshooting Guide

The OVR system is part of the overall King County Solicitation Management System Process. The OVR system allows visitors to the County's Procurement website the ability to view and monitor contracting opportunities through personal online accounts. This is accomplished by either registering as a vendor or by anonymously viewing contracting opportunities as a "Guest".

The OVR system operates in a similar manner to other on-line registration websites. A user submits relevant company and contact information, including name, e-mail addresses and phone numbers, in order to register a new account. In addition, users may utilize the County’s National Institute of Government Purchasing (NIGP) commodity codes and descriptions to advise of the primary goods or services being provided.

Registered users can select options to receive e-mail notifications on County’s upcoming procurement solicitation opportunities. Registered vendors are also able to manage essential aspects of their participation on County solicitations, including receipt of issued addenda for solicitations for which they are registered as plan/document holders.

Go to and click "Register Now". 

Directions are available in either PDF walkthrough (979KB PDF) or as a video guide.

King County’s OVR system is a two-step process:

Phase 1: Create the vendor record - name, username, password, email address. The system will send you an Email Verification notice to your recorded email address. You must reply back to the email by accessing the hyperlink address found at the bottom of verification email to complete registration.

Note: You will not be able to login to the system with your username/password until after you have responded to the Email Verification notice and have completed the second step of the registration.

Phase 2: Provide business information - company name, tax id number, location, etc.Your account becomes activated once you have completed the second phase of registration.

Phase 3: Set account settings to identify email preferences, interest in Architecture and Engineering, Construction, and/or Goods and Services solicitations (and choose appropriate NIGP codes*, National Institute of Governmental Purchasings' commodity/services codes).

*Note that NIGP codes are required if you wish to be searchable by commodity/keyword for purchases between $10,000-50,000 (3-Quote buys).

IMPORTANT: Users may log into the King County OVR system with a valid username and password only after completing Steps 1 and 2 of the registration process. Uncompleted registrations older than five business days are deleted. If a user wishes to complete registration before the set cut-off date and needs a copy of the Email Verification notice, an e-mail may be sent to

If your password is not working or if a user has forgotten a password,

If a user has requested for a temporary password, and the "temporary password" is not working despite of undertaking the steps listed above, it is likely that the user has not completed the Online Vendor Registration process. The OVR system sends an E-mail Verification notice to the vendor’s recorded e-mail address. A hyperlink in the verification e-mail enables the vendor to access his initial data and provide organization information to complete registration. Uncompleted registrations older than five business days are deleted.

  • In Internet Explorer toolbar, go to ”Tools/ Internet Options”.
  • Click “Security” tab, then "Trusted sites” icon, then “Sites” button.
  • Trusted sites dialogue box,
    • “Add this website to the zone”- enter
    • Click "Add", then "Close" buttons.
  • To have the above trusted site accept mixed (both secure and non-secure) content:
    • In "Internet Options" dialogue box, go to "Security" tab, click "Custom level" button.
    • "Security Settings-Trusted Sites Zone" dialogue box, scroll down to “Miscellaneous” section, under “Display mixed content”, click “Enable” radio button.
    • Click "OK" button.
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