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Eastgate Park & Ride, an easy way to Ride2 it!

Travel to or from the Eastgate Park & Ride with Ride2 on-demand shuttle service and connect with buses to Downtown Seattle, the University District, Downtown Bellevue, and Issaquah.

Download the new app: Ride2 Transit; start using it Feb. 25

Changes effective Feb. 25: Riders will need to use the new app, Ride2 Transit, and be ready to pay their fare, provide a transfer or tap their ORCA card.

What is Ride2?

Ride2 is your easy way to connect to transit. King County Metro offers on-demand shuttles providing a car-free connection within the designated service area between home, school, or work and transit at Eastgate Park & Ride. We understand your daily commute can be challenging, whether you are racing for a Park & Ride spot, sick of driving in traffic, or lacking a convenient connection to Eastgate Park & Ride.

Ride2 will get you to the Park & Ride so you can catch your bus and go where you need to go with greater peace of mind. If you are arriving at Eastgate Park & Ride on the bus, you can also use Ride2 for a short trip to home, work, or school.

How much does it cost for a ride?

A one-way ride on Ride2 costs the same as a Metro bus fare, and transfers are accepted when using an ORCA card or cash (exact change) with a paper transfer. In other words, you will pay one fare and can transfer to your bus without any additional fare. All standard and reduced Metro fare types are accepted: adult, youth, ORCA Lift, and RRFP. Employee and student transit passes work, too!

This is how it works:

  • Starting Feb. 25, 2019, you can book a ride on-demand, or schedule it up to 24 hours in advance, with the Ride2 Transit app or by calling 855-233-1880.
  • Ride2 Eastgate is offered in the defined service area only, with the Eastgate Park & Ride as an origin or destination for all trips.
  • The service is available Monday through Friday 5:30 a.m. to 10 a.m. and 3:30 p.m. to 8 p.m., except holidays.
  • Expect to be picked up 10 to 15 minutes after your trip request.
  • Pay upon boarding, with cash (exact change), a transfer, a regional ORCA card, or a Transit Go mobile ticket.
  • Rides will be shared with other Metro customers, while assuring you get to your destination promptly.
  • At Eastgate Park & Ride, riders can connect with bus service to or from Downtown Seattle, the University District, Downtown Bellevue, and Issaquah.

How to book a ride starting Feb. 25

With Ride2 Transit App

  1. Download the Ride2 Transit app from the App Store or Google Play and register your account.
  2. Starting Feb. 25, request a ride to or from the Eastgate Park & Ride. Enter the location of your starting point and choose whether you want to leave now or schedule a trip for later, up to 24 hours in advance. If needed, request mobility assistance or add another rider before you book your ride.
  3. Go to your pick-up location, no more than 5 minutes away. You will receive notifications about your ride. Please note that the driver is instructed to wait only two minutes at the pick-up location. When using Ride2 from the Eastgate Park & Ride wait for your Ride2 vehicle at the Access platform.
  4. Get picked up and pay your fare with your regional ORCA Card, cash (exact change), or a Transit Go mobile ticket. Riders paying with an ORCA card or cash can transfer between Ride2 and a Metro bus without any additional fare due.
  5. Arrive at Eastgate Park & Ride and connect with bus service to or from Downtown Seattle, the University District, Downtown Bellevue, and Issaquah. Or, take Ride2 from the Eastgate Park & Ride after you get off the bus (and get to home, school or work).

By Telephone

Starting Feb. 25, customers may also book a ride with Ride2 by calling 855-233-1880. All available functionalities offered through the app, from making trip requests to soliciting a wheelchair accessible vehicle, will also be available by telephone.

Accessibility

We intend Ride2 service to be accessible to all. Please reach out to us with your suggestions to further expand access.

Mobility assistance

Customers using wheelchairs or needing accommodation to use Ride2 for other reasons may indicate so when booking a ride. Ride2 will dispatch an accessible vehicle directly to the customer’s start point instead of setting the pick-up location a short distance away. The ramp, located on the side of the vehicle, is designed to handle up to 800 pounds.

Reduced fares

All existing reduced fare programs, including ORCA Lift, will be accepted through Ride2 when using an ORCA card.

Where to go from Eastgate

At the Eastgate Park & Ride, get to key destinations in King County using the following transit services:

Downtown Seattle

University District

*Connect to Link via routes 212, 216, 218, 219 and 554.

Bellevue

Issaquah

Frequently asked questions

  • Ride2 costs the same as your standard Metro bus fare. Effective Feb. 25, the fare free period will end; Ride2 in Eastgate was fare free for the first four months of service.
  • Pay your fare with cash (exact change), a Transit GO mobile ticket, or a regional ORCA card.
  • Riders paying with cash or an ORCA card can transfer between Ride2 and a Metro bus without any additional fare due. Riders paying with cash will need to ask the driver on the first segment of their trip for a paper transfer and then will need to show the paper transfer to the driver on the second segment of the trip.

The reasons why your ride request may have been declined include:

  1. Outside of service hours – Requests outside of the service hours, which are Monday through Friday 5:30 a.m. to 10 a.m. and 3:30 p.m. to 8 p.m., will be declined.
  2. Outside the service area – You can only request a ride to or from the Eastgate Park & Ride, within the service area indicated on the map above. Each trip must begin or end at the Eastgate Park & Ride.
  3. Too close to transit – Trips to or from locations within a quarter mile of the Eastgate Park & Ride will be declined in the Ride2 Transit app. If you use mobility aids such as wheelchairs or walkers please call 855-233-1880 and we will make accommodations.
  4. Capacity constraints – If Ride2 is experiencing high demand that exceeds vehicle capacity, your initial request will be declined, but please try again. Once other riders have completed their trips, your request will be accepted.
Yes, you can schedule your ride up to 24 hours in advance.

We do our best to match you at the time you request your ride. A Ride2 van is usually assigned right after your request; however, it may take the system a minute or two to calculate the time needed to pick you up, at that time the trip status will switch to "On the way."

We are continuously balancing factors such as the number of ride requests and Ride2 van availability to ensure the pick-up or drop-off time estimate is as accurate as possible. Since traffic can be unpredictable, our estimates are not always perfect.

Yes, the Ride2 fleet includes wheelchair accessible vehicles. Riders who need accommodations, such as wheelchair ramp access, are asked to set this preference on their trip request (Select "Add Mobility Aid" when choosing how many passengers will be travelling).

Effective Feb. 25, yes, our Ride2 vehicles serving Eastgate will have bike racks. Space is available on a first-come, first-served basis.

At the moment there is no penalty for cancelling your ride, but please avoid doing so unless completely necessary. A trip cancelation will cause unnecessary delays for your fellow riders.

We have expanded to West Seattle. We also anticipate expanding this service to other park & ride locations and transit centers. We will update our service information once those locations have been determined.

Service hours & map

The Ride2 service in Eastgate is available Monday–Friday, 5:30–10 AM and 3:30–8 PM, except holidays.

See the service area…

Customer support

For additional guidance on how to use the Ride2 service or to provide feedback on your experience of the service, please contact our call center.

Call King County Metro at 206-553-3000 or contact us using our online form.

We're expanding

You can find Ride2 in West Seattle. We also anticipate expanding this service to other park & ride locations and transit centers. We will update our service information once those locations have been determined.

About Ride2

Ride2 Eastgate is brought to you by King County Metro through its Innovative Mobility Program. Metro is offering this service as a test or pilot. To learn more about the project and its role within Metro’s overall vision of becoming a Mobility Agency, please visit our first/last mile program webpage.


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