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Ride2, Relax and Arrive.

Ride2 is a new service available to people who live or work in West Seattle. Enjoy on-demand rides to and from Metro buses at the Alaska Junction and to and from the Water Taxi at Seacrest Park.

Download the Ride2 Transit app!

What is Ride2?

Ride2 is a new, on-demand service in West Seattle; it's brought to you by King County Metro in partnership with the City of Seattle. Within the West Seattle service area, Ride2 will provide on-demand rides to and from the Alaska Junction and to and from the Water Taxi at Seacrest Park dock. Riders can connect to or from their home, school, or work and these transit hubs. Quickly get from places like Alki, High Point, or South Seattle Community College to a transit hub without your car.

Why? We understand that your daily commute can be challenging and not everyone has an easy walk to transit service. Try an on-demand ride with Ride2 so you can catch your bus at the Alaska Junction or the Water Taxi at Seacrest Park dock, and go where you need to with greater peace of mind.

How much does it cost? Standard Metro fares will apply for a one-way ride on Ride2 — meaning, if using an ORCA card, you will pay one fare and transfer to a Metro bus without any additional fare. If you are using an ORCA card and transferring to the Water Taxi, be sure to have cash or an ePurse balance on your ORCA card to pay for the difference in fares.

Reduced fares: All existing King County Metro reduced fare programs, including ORCA Lift, will be accepted when using an ORCA card on Ride2.

This is how it works:

  • Book a ride on-demand with the Ride2 Transit app or by calling 855-233-1880.
  • Ride2 in West Seattle is offered in the defined service area only, with the Alaska Junction or Seacrest Park dock as an origin or destination for all trips.
  • The service is available Monday through Friday, 5-9:30 a.m. and 2:30-7 p.m.
  • Expect to be picked up 10-15 minutes after your trip request.
  • Pay upon boarding, with cash (exact change), a transfer, or a regional ORCA card.
  • Rides will be shared with other Metro customers, while assuring you get to your destination promptly.

How to book a ride

With the Ride2 Transit app

Download the Ride2 Transit app from the App Store or Google Play and register your account

Request a ride to or from the Alaska Junction or Seacrest Park dock

Get picked up and pay upon entering

Arrive and connect to your Metro bus, the Water Taxi, or other destination (such as home, school or work).

By telephone

Customers may also use Ride2 in the West Seattle service area by calling 855-233-1880 to book a ride. All available functionalities offered through the app, from making trip requests to soliciting a wheelchair accessible vehicle, will be also be available by telephone.

Accessibility

Customers using mobility aids such as wheelchairs or walkers may indicate so when booking a ride and a ramp-equipped vehicle will be dispatched. The ramp, located on the side of the vehicle, is designed to handle up to 800 pounds.

Where to go from Alaska Junction

At the Alaska Junction, get to key destinations in King County using the transit services listed below.

Downtown Seattle

South Lake Union

Westwood Village

Othello Station

50

White Center and Southcenter

128

Where to go from the Water Taxi

The King County Water Taxi provides a 10-minute trip from Seacrest Park Dock in West Seattle to Pier 52, just north of the Colman Dock on the Seattle waterfront. For more information on schedule and fares, please visit the Water Taxi website.

Downtown Seattle transit connections: The Water Taxi arrives at Pier 52, just north of Colman Dock on the Seattle waterfront, and is within a quarter-mile of dozens of additional transit connections.

Frequently asked questions

The reasons why we decline a ride request include:

  1. Outside of service hours - Requests outside of the service hours, which are Monday through Friday 5 a.m. to 9:30 a.m. and 2:30 p.m. to 7 p.m., will be declined.
  2. Outside the service area – You can only request a ride to or from locations within the service area, as indicated on the map above. Each trip must also begin or end at the Alaska Junction or Seacrest Ferry Dock.
  3. Too close to transit – Trips to or from locations within a quarter mile of the Alaska Junction or Seacrest Ferry dock will be declined in the Ride2 Transit app. If you use mobility aids such as wheelchairs or walkers please call 855-233-1880 and we will make accommodations.
  4. Capacity constraints – If Ride2 is experiencing high demand that exceeds vehicle capacity, your initial request will be declined, but please try again. Once other riders have completed their trips, your request will be accepted.
No. The Ride2 Transit app only fulfills trip requests on-demand. Customers cannot schedule trips in advance.
  • We do our best to match you at the time you request your ride. A Ride2 van is usually assigned right after your request; however, it may take the system a minute or two to calculate the time needed to pick you up, at that time the trip status will switch to "On the way."
  • We are continuously balancing factors such as the number of ride requests and Ride2 van availability to ensure the pick-up or drop-off time estimate is as accurate as possible. Since traffic can be unpredictable, our estimates are not always perfect.
The Ride2 fleet includes wheelchair accessible vehicles. Riders who need accommodations such as wheelchair ramp access are asked to set this preference on their trip request (Select "Add Mobility Aid" when choosing how many passengers will be travelling).
  • Ride2 costs the same as a Metro bus ride; apply.
  • Pay your fare with cash (exact change), a Transit GO mobile ticket, or a regional ORCA card.
  • Riders paying with cash or an ORCA card can transfer between Ride2 and a Metro bus without any additional fare due. Riders paying with cash will need to ask the driver on the first segment of their trip for a paper transfer and then will need to show the paper transfer to the driver on the second segment of the trip.
  • When transferring from Ride2 to the Water Taxi, riders will need to pay additional fare by having an e-purse balance on their ORCA card or cash.
Ride2 is also available in Eastgate (note that you cannot use the West Seattle Ride2 app in Eastgate, because we use a different provider with their own app). See the Ride2 homepage for more information. We may expand Ride2 service to other parts of King County in the future. Stay tuned!
Yes. Our Ride2 vehicles in West Seattle have bike racks. Space is available on a first-come, first-served basis.
At the moment there is no penalty for cancelling your ride, but please avoid doing so unless completely necessary. A trip cancelation will cause unnecessary delays for your fellow riders.

Service hours & map

The Ride2 service in West Seattle is available Monday through Friday, 5-9:30 a.m. and 2:30-7 p.m.

See the service area map…

Customer support

Call 206-553-3000 or contact us using our online form.

About Ride2

Ride2 service in West Seattle is brought to you by King County Metro through its Innovative Mobility Program, and in partnership with the City of Seattle. Metro is offering this service as a pilot. To learn more about the project and its role within Metro's overall vision of becoming a Mobility Agency, please visit our first/last mile program webpage.


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