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We’ve begun the second phase of our project and we’d like to hear from you.

Over the past eight months, Metro has been busy responding to feedback, briefing stakeholders, meeting with our Access Community Advisory Group, and incorporating customer input as we design the future of Access service.

Have a say (phase 2)

Now we’re ready to talk about that future with you.

Did we listen to you? Do you have ideas on how we could improve Access even more?

Read about the primary concerns we’ve heard from riders over the past year and what we're doing about them:

How to get involved in the next phase:

We recently concluded an online and paper survey asking for feedback from customers on what they told us in Phase 1 and the changes we’re making in response. We’re in the process of preparing a summary of that feedback. Stay tuned to learn more and find out how to be engaged moving forward.

Contact us

DeAnna Martin
Community Relations Planner
Send us an email
or call us at 206-263-9768

Need information about this process in a different format?

Leave us a message at 206-263-9768 with your phone number and a good time to reach you. We’ll call you back to discuss options.

Project calendar


  • Phase 1 outreach: gather feedback and recruit members to serve on a Community Advisory Group. Read a report about what we heard.
  • Community Advisory Group meets to help us interpret public feedback, set priorities, and inform ideas for improving Access.
  • Phase 2 outreach: share ideas for responding to what we heard in Phase 1 and gather feedback on how well we listened.
  • Phase 3 outreach: provide an update on progress to implement ideas and share opportunities for future customer involvement in planning.

Community Advisory Group

To help guide this process, Metro recruited a Community Advisory Group made up of 18 community members who represent customers and others who use Access Transportation or are affected by it.

This group advises staff members on our outreach process, helps us understand public feedback, and helps us prioritize and shape the ideas our staff members come up with to address that feedback.

The group’s meetings are open to the public, but public comment is not accepted at the meetings because the group is not a decision making body. See the project calendar for details about upcoming meetings.

Customer services offices
Lost & found
Comment forms
Transit police