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For qualified Access customers only

To use this service you will need your unique promo code. Get your promo code by calling 206-456-6278 (WA Relay: 711).

Download the Via app

What is Via Point-to-Point?

Via Point-to-Point is a pilot, on demand service that Access-eligible customers can choose to make trips anywhere within Southeast Seattle and Tukwila during service hours. This service is brought to you by King County Metro in partnership with the City of Seattle.

Service hours & area map

Hours

Monday – Saturday: 5 AM – 1 AM

Sunday: 6 AM – 12 AM

Southeast Seattle and Tukwila map

How to book a ride

With the Via app

Download the app and set up an account—be sure to add your promo code.

By Telephone

You may also use Via Point-to-Point by calling 206-258-7739 (WA Relay: 711). Be sure to tell them your promo code, fare type, and any disabilities you may have. Translators are available.

Frequently asked questions

  • Via Point-to-Point costs the same as a Metro bus ($1.00 for Regional Reduced Fare Permit cardholders).
  • Pay your fare using your ORCA card upon boarding. Using an ORCA card lets you transfer fares between Via Point-to-Point and buses or Link light rail.
  • Transit GO Ticket is accepted (select “bus” as mode of travel) and lets you transfer fares between Via to Transit and buses.
  • Credit cards, debit cards, and stored value/prepaid cards are accepted in the Via app/call center, but do not provide transfers to buses or light rail.
  • Cash fare payment and paper transfers are not accepted.
Service hours are Monday–Saturday 5:00 AM to 1:00 AM, Sunday 6:00 AM to 12:00 AM. Rides must start and end within the service area.
Yes! Via Point-to-Point is just another option you have available to you.
No. You should request your trip when you’re ready to go.
No, this service is designed to provide a curb to curb service, drivers will help you in and out of the vehicle.
After you set your Pickup and Drop-off in the app or over the phone, you will get an estimated time until your Via arrives. When your vehicle is 2 minutes away, you'll receive text message to let you know that your ride is getting close. When your vehicle arrives, you'll get another text to let you know!
Your driver is instructed to wait for 2 minutes.

Yes! In the Via app, click on the menu button and tap your account icon in the top left of your screen. From there you will find a Fare/Service Types button, tap this and then choose any disabilities that apply, including whether you need a wheelchair accessible vehicle.

If you’re using the phone rather than the app, just let the Via customer service representative know you need a wheelchair accessible vehicle.

The wheelchair ramp, located in the rear of the vehicle, is designed to accommodate up to 800 pounds and can accommodate wheelchairs up to 36" wide.

Yes! A personal care attendant can ride free with you.

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