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Via to Transit is public transportation that comes to you. Book rides straight from your phone and travel to/from key destinations across Othello, Rainier Beach/Skyway, Renton and Tukwila.

Download the Via app

What is Via to Transit?

Via to Transit is a pilot, on-demand service that connects riders to and from transit and community hubs in four service areas. Anyone in the service areas can download the Via app or call to request a ride.

Hours & locations

Service Area Hours Connect to Hubs
Othello

Monday-Saturday:
5 AM to 1 AM

Sunday:
6 AM to 12 AM

  • Othello Link light rail station
Rainier Beach/ Skyway

Monday-Saturday:
5 AM to 1 AM

Sunday:
6 AM to 12 AM

  • Rainier Beach Link light rail station
  • Renton Transit Center
  • Skyway Library
  • Kubota Garden
Renton Highlands

Monday-Sunday:
8 AM to 6 PM

  • Renton Transit Center
  • Kaiser Permanente Renton Medical Center
  • Renton Highlands Library
  • Bartell’s/QFC
Tukwila

Monday-Saturday:
5 AM to 1 AM

Sunday:
6 AM to 12 AM

  • Tukwila International Link light rail station
  • City of Tukwila Community Center

The goal of Via to Transit is to make getting to and from transit and around your community easier and more accessible. This is one of many services we are testing to learn how we can serve you better.

Service area map

How to ride

With the Via app

Book a ride on-demand with the Via app. Expect to be picked up within 15-20 minutes of your trip request; pick-up location may require a short walk.

Pay upon boarding with your ORCA card or pay with Transit GO Ticket or using a credit/debit card with the Via app/call center. Rides may be shared with other Metro customers.

Arrive at your destination: Via to Transit is available for trips in the defined service areas only. One end of your trip must be a designated hub for the service area. Wheelchair accessible vehicles are available.

By phone

Customers may also use Via to Transit in the service areas by calling 206-258-7739 to book a ride. Operators can help you book a trip, request a wheelchair accessible vehicle, or answer questions. Just like in the app, customers who call will be able to indicate how they’d like to pay for their ride—either with an ORCA card, a Transit GO Ticket, or a credit or debit card.

What to pay

Via to Transit costs the same as a Metro bus ride. Standard Metro fares apply.

Adults (19 and older) $2.75

Youth (6-18 yrs) $1.50

ORCA LIFT Cardholders
(Income qualified) $1.50

RRFP cardholders
(registered seniors, Medicare, disabled) $1.00

Payment options
  • ORCA card: Using an ORCA card lets you transfer fares between Via to Transit and buses or Link light rail.
  • Transit Go Ticket: Transit GO Ticket is accepted (select “bus” as mode of travel) and lets you transfer fares between Via to Transit and buses.
  • Credit cards, debit cards, and stored value/prepaid cards: Accepted in the Via app/call center, do not provide transfers to buses or light rail.
  • Reduced Fares: All existing King County Metro reduced fare programs, including ORCA Lift, are accepted.

Cash fare payment and paper transfers are not accepted.

Health & safety

King County Metro is committed to your health on Metro services, including Via to Transit. The following changes to the Via to Transit service have been made to help prevent the spread of COVID-19:

Via to Transit vehicles have a health partition between the driver and passengers.

Both the driver and passengers are required to wear face coverings or masks if they are able.

Drivers are provided with EPA-approved disinfecting products to wipe down the vehicle throughout their shift and vehicles are sanitized daily regularly.

Accessibility

Mobility Assistance

Customers with disabilities, including those requiring a wheelchair accessible vehicle or with other mobility assistance needs, may indicate so in their Via profile. If you’re calling, just let the customer service agent know your disability. If using the Via app, tap the three bars at the top left of your screen, then tap the Account icon with your name, and then select Fare/Service Type. Via will dispatch a wheelchair accessible vehicle if requested and will pick you up where you make your request rather than requiring a short walk. Please note that only one wheelchair passenger will fit in each van. The wheelchair ramp, located in the rear of the vehicle, is designed to accommodate up to 800 pounds and can accommodate one wheelchair up to 36" wide.

Via Point-to-Point

Via Point-to-Point is a pilot, on-demand service where Access-eligible customers can travel anywhere within the service area during service hours. Learn more

Transit Connections

Get to destinations throughout King County using the transit services listed below. Catch Link light rail or check what buses you can connect to at the following hubs:

Othello Station

36 New Holly, Beacon Hill, VA Hospital, Beacon Hill Station, International District, Downtown
50 Seward Park, Beacon Hill, VA Hospital, SODO Station, Delridge/Youngstown, West Seattle (Alaska Junction), Admiral District, Alki Beach
106 International District, Rainier Valley (MLK Jr. Way), Skyway, Renton Transit Center

Rainier Beach Station

106 International District, Rainier Valley (MLK Jr. Way), Skyway, Renton Transit Center
107 Beacon Hill Station, Georgetown, South Beacon Hill, Rainier View, Skyway, Renton Transit Center

Kubota Gardens

106 International District, Rainier Valley (MLK Jr. Way), Skyway, Renton Transit Center

Skyway Library

106 International District, Rainier Valley (MLK Jr. Way), Skyway, Renton Transit Center

Renton Transit Center

101 South Renton Park & Ride, Renton Transit Center, SODO Station, Downtown Seattle
105 Renton Transit Center, NE 4th & Union Ave NE, Renton Transit Center
106 International District, Rainier Valley (MLK Jr. Way), Skyway, Renton Transit Center
107 Beacon Hill Station, Georgetown, South Beacon Hill, Rainier View, Skyway, Renton Transit Center
148 Renton Transit Center, South Renton Park & Ride, Royal Hills, Fairwood Center
153 Renton Transit Center, South Renton Park & Ride, Kent Station
160 Renton Transit Center, South Renton Park & Ride, Valley Medical Center, Kent Station, Auburn Station
240 Renton Transit Center, Renton Boeing Park, Renton Highlands, Newcastle, Eastgate Park & Ride, Wilburton Park & Ride, Bellevue Transit Center
907 Renton Transit Center, Maple Valley Park & Ride, Black Diamond
F Line Burien Transit Center, South Center, Tukwila Sounder Station, South Renton Park & Ride, Renton Transit Center, Renton Landing (Boeing 737 Plant)

Kaiser Permanente Renton

105 Renton Transit Center, NE 4th & Union Ave NE, Renton Transit Center

Shopping Center (NE 4th St/Duvall Ave NE)

111 Downtown Seattle, Newport Hills Park & Ride, Kennydale, Renton Highlands Park & Ride, Lake Kathleen, Maplewood

Renton Highlands Library

111 Downtown Seattle, Newport Hills Park & Ride, Kennydale, Renton Highlands Park & Ride, Lake Kathleen, Maplewood

Tukwila International Boulevard Station

A Line Along Pacific Highway South to SeaTac Airport Station, Angle Lake Station, Highline College, Federal Way Transit Center
F Line Burien Transit Center, South Center, Tukwila Sounder Station, South Renton Park & Ride, Renton Transit Center, Renton Landing (Boeing 737 Plant)
124 Along Tukwila International Blvd., Boeing Field, Museum of Flight, Georgetown, SODO (Airport Way), Downtown Seattle
128 Admiral District, West Seattle (Alaska Junction), South Seattle College, White Center, Boulevard Park, South Center

Frequently asked questions

No, rides can only be requested on-demand through the app or by phone. Plan ahead and check the estimated time of arrival (ETA) when you look to book your ride. The Via vehicle(s) may be in use and need time to arrive at your pick-up location.

There are a few rare scenarios in which your ride request could be denied:

  1. Too close to transit - Trips to or from locations within a quarter mile of the Link light rail stations, transit centers or community hubs will be declined except for riders with disabilities.
  2. Vehicle is full - If Via is experiencing high demand that exceeds vehicle capacity, your initial request will be declined, but please try again in a few moments. Once other riders have completed their trips, your request will be accepted.

To make our service as efficient as possible, we look for the closest pick-up spots to your location. By walking a short distance, you are helping to reduce the amount of time you and your fellow riders spend in the vehicle. You will not be asked to walk to a pick-up spot after 10pm or before 6am.

To submit your ride request you must tap on the orange SET DROPOFF button at the bottom of the screen. The app will then calculate how your ride fits with existing bookings. It will return a proposal or two showing the pickup spot and ETA (estimated time of arrival) of your ride. You will be offered the proposal for 30 seconds. To accept the proposal, select your preferred ETA option and tap the blue BOOK THIS RIDE.

Via to Transit will include both standard vans as well as wheelchair accessible vehicles. Riders who need a wheelchair-accessible vehicle should set this preference in their account settings or when requesting a ride by phone. See Accessibility for more information. If you are an Access customer, learn about the new Via Point-to-Point pilot for additional features.

This is one of several pilots we have launched to learn more about how we can better serve our customers. We plan to continue testing new services that help more riders access transit. See our On-Demand Services page for current on-demand pilot services and the Innovative Mobility page for other pilot projects.

Yes! Add a bike to your trip by pressing the “+” button.

At the moment there is no penalty for cancelling your ride, but please avoid doing so unless completely necessary. A trip cancelation can cause unnecessary delays for your fellow riders.

Children are welcome on Via to Transit! Parents are strongly encouraged to bring a car seat or booster seat where appropriate. Please note that all children, regardless of age, must be identified as an additional passenger when booking your ride. This requirement is due to limits on how many passengers can fit in in a vehicle. Please note, each rider must be at least 13 years old to ride alone.

Licensed service animals are welcome to ride in the vans without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride with Via

Via rides are shared, and as such everyone is asked to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way—if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then Via can't guarantee they’ll be able to take you and your bag on board.

Don’t worry! You can indicate your reduced fare by updating your account settings. To choose your fare type, tap the menu button in the top left, select the Account icon and select Fare/Service Type. From the dropdown select your correct fare type and service options. Additionally, our ORCA card readers will automatically know if you have a reduced fare ORCA card and will charge you correctly.

Even though you are asked to enter your ORCA card number in the app, payment doesn’t actually occur until you tap your ORCA card on the reader in the vehicle.

Customer support

For additional guidance on how to use Via to Transit, please contact Via at 206-258-7739 or go to the Help Center in the Via app.

For other questions, including assistance with trip planning or ORCA, or to provide feedback about the service, please call King County Metro at 206-553-3000 or contact us using our feedback form.

About

Via to Transit is brought to you by King County Metro. To learn more about the project and its role within Metro's overall vision as King County’s Mobility Agency, please visit our About Metro page. To learn more about other available on-demand services, please visit our On-Demand Services page.


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