Metro Rideshare Operations furthers innovative public transportation with 100% electric, zero-emission vehicles (EVs) known as Metropools. Twenty new five-passenger Nissan LEAFs are added to the Commuter Van Program. To support the EV effort, the Department of Transportation is installing 54 public-access electric charging stations in buildings and at transportation hubs such as park & ride lots and ferry terminals. Many private employers have also installed charging stations.
About Nissan LEAFs
The LEAF is a 100% electric, no gas, no tailpipe, no emissions vehicle with an estimated driving range of 84 to 151 miles on a single charge, depending on model year. The LEAF seats five people and is capable of driving highway speeds and includes a navigation system, keyless entry and mobile-device connectivity. The LEAF includes a screen to show the driver how the heater or A/C usage is affecting the driving range to help the driver choose the most efficient way to drive.
Charging the LEAF
Your employer may have installed a Level 2 (220 volt) charging station(s) that will allow your vehicle to be fully charged in approximately 7 hours if your battery is completely empty.
For charging stations on the go, the LEAF is equipped with an innovative EV-IT system that keeps the driver in the know by showing where nearby Level 2 and 3 charging stations are and their availability.
Other ways to find charging stations
- ChargePoint - The world's largest network of electric vehicle (EV) charging stations in the US, Europe, Australia.
- Alternative Fuels Data Center - Find alternative fueling stations near an address or ZIP code or along a route in the United States
- West Coast Green Highway - Extensive network of electric vehicle (EV) DC fast charging stations located every 25 to 50 miles along Interstate 5 and other major roadways in the Pacific Northwest.
Each group is allowed 40 free miles per month for personal use by primary and/or backup drivers. This mileage is automatically deducted during the monthly reporting process. Up to 250 miles per month above the allowable commute miles is available for personal use. Those miles must be paid for by the approved drivers who utilize them at the stated personal use rate from our current fare schedule. Drivers who use the LEAF for personal use will be required to keep a mileage log.
- Groups travelling in a LEAF will be provided with a Good To Go pass and will be exempt from the tolls on SR-520, in I-405 hot lanes and SR-167 hot lanes.
- Sorry, LEAFs do not accommodate bike racks.
Connect with Rideshare
Local Calls: 206-625-4500
WA Relay: 711
201 S Jackson St
Seattle, WA 98104-0770
Accessible commuter vans are available to groups upon request; WA Relay users, please dial 711 to get in touch with rideshare staff (available 8 AM to 5 PM, Monday through Friday); RideshareOnline.com translation service available to ESL customers via a conference by calling 206-625-4500 (available 8 AM to 5 AM, Monday through Friday).
Rideshare contact list
We appreciate your participation in our commuter van program! Please call us if you need assistance—our phones are staffed Monday-Friday, 8am-5pm. For emergencies after hours, weekends or holidays, your call will be patched into our answering service.
Fender bender, damage or issue with your van? Call your maintenance representative.
Not sure who your Accounting Representative is? Please call anyone listed below for help or a referral.
Starter kit for vanpool and vanshare
TripPool volunteer driver toolkit
Community Van driver toolkit
Commuter Van Orientation
New drivers and bookkeepers in the King County Commuter Van Program are required to take online training and receive a completion letter to become approved drivers or bookkeepers in our program. To take this orientation, you must be authorized and have been contacted by a Rideshare Operations representative.
Are you authorized and ready to complete your commuter van orientation?
Need assistance? Send us an email
Vanpool Seat Finder
Enter complete home and work addresses below for the most accurate list results. Visit RideshareOnline.com to create and view custom trip lists with additional search filters, personal trip calendar, and available rewards.
Emergency and accident procedures
If you have an accident
- Protect the scene:
- Turn on hazard flashers
- Move the van out of traffic
- Make sure riders are in a safe location
- Set up reflectorized triangles from the kit in your van
- CALL 911 and report the accident (regardless of the severity).
- Call King County Metro Transit at 206-625-4500 and report the accident immediately.
- Exchange information with the other driver(s):
- Complete the back section of the Vanpool Accident packet envelope
- Obtain names, addresses and phone numbers
- Driver license numbers
- Vehicle license numbers
- Insurance information—You are insured through the King County Metro Transit Division (206-625-4500)
- If police are on the scene, obtain officer's name, badge number and jurisdiction.
- Ask all witnesses to complete the "Witness Courtesy Cards" in the accident packet and put them in the mail.
- Complete a Traffic Collision Report (inside accident packet) in the glove compartment for all accidents. Within 48 hours, email the report, fax to 206-684-2166 or send by regular mail using the postage paid envelope provided in the packet.
If you have a breakdown:
This information is for King County Metro VanPool drivers and their use.
Protect the scene where your van is disabled and call a Vanpool Service Representative; during regular business hours (8:00am-5:00pm), after hours call 206-625-4500 or 1-800-427-8249; the on-call staff member will be paged. You may call collect, but you must identify yourself as a vanpool driver for the call to be accepted. If you are calling from a telephone that does not accept return calls, please ask the answering service to patch you through to the on-call staff member. Be sure to have the following:
- Your vehicle HOV number, (for example HOV1234)
- Your exact location
- Your van's condition and/or suspected problem
- A phone number where you can be reached
For further information see Section 3 of your VanPool Program Manual.
If your van requires towing
Leave the van in a secured area, lock it, tell Metro and the towing company where you will leave the keys. Do not take the keys with you. Metro will have the van towed to the nearest dealership, assigned garage or Metro facility.
Below are contracted King County Metro commuter van maintenance and repair garages. Please check with your Maintenance Rideshare Services Representative (MRSR) at 206-625-4500 to confirm which garage your van is assigned to.
Note: These are contracted facilities for King County Metro's express purposes and use or listing of these facilities does not imply any type of recommendation.