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King County Metro launches two new transportation services in Lake Forest Park and Shoreline starting Feb. 5

Summary

Looking ahead to future traffic constraints around the region, King County Metro continues to find ways to keep people moving. Starting Feb. 5, Metro’s Community Ride and Community Van services will serve residents in Lake Forest Park and Shoreline. These new services provide community members with both an on-demand evening option and a reservation-based, group trip option for trips at other times of day.

Story

New Shoreline-Lake Forest Park Community Ride shuttle brings on-demand, evening transportation service to area

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The Shoreline-Lake Forest Park Community Ride service launches Feb. 5 in Lake Forest Park and the eastern portion of Shoreline, including Shoreline Community College. It will provide on-demand, evening transportation service within the area.

The Community Ride service, which first launched in Black Diamond-Enumclaw in March 2017, travels within a specified area instead of traveling along a fixed route with a set schedule. In December 2018, Normandy Park Community Ride launched, serving riders in all of Normandy Park and portions of Burien, Des Moines and SeaTac. Both of these services require phone reservations at least two hours in advance.

Shoreline-Lake Forest Park’s service differs from these existing Community Ride services in that it is app-enabled and on demand.  Advanced reservations are not required, nor available.

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Caption: Service map for Shoreline-Lake Forest Park Community Ride; open to anyone who lives, works or goes to school within the territory.

The new service will operate in the evenings only and allow residents to easily connect to local points of interest as well as transportation hubs. In 2014, Shoreline’s bus route 331 ceased its evening operation due to low ridership at the time. Community Ride will address the resulting gap in service past 6 p.m.

How to use Community Ride

  • Book trips on-demand using the Community Ride app anywhere throughout the service area. Starting Tuesday, Feb. 5, download the Community Ride app by visiting the App Store (iOS) or the Google Play store (Android) and searching “Community Ride.”
  • Riders without access to a smartphone or data plan may book rides by phone at 1-855-233-1880.
  • Hours of operation: Monday – Saturday 6 p.m. to 11 p.m. and Sunday 6 p.m. to 10 p.m. 
  • All Community Ride vehicles are wheelchair accessible and have bike racks. 
  • All standard Metro fares and payment methods apply, including ORCA, cash, paper transfers and mobile ticketing.

Shoreline-Lake Forest Park Community Van provides residents with a 24/7 reservation-based, group trip transportation option

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The initiation of Shoreline-Lake Forest Park Community Van will complement the area’s new Community Ride service in that it can provide group trips 24/7 and is reserved in advance. Group trip requests are made through a local Community Transportation Coordinator. This local, paid representative then finds a volunteer driver to fulfill the trip request and makes the transportation opportunity public to the community at large. The minimum group size is two riders plus a driver.

The Community Van service is available to any resident of Shoreline or Lake Forest Park. The service area is flexible; reserved trips must simply originate within the boundaries of the cities of Shoreline or Lake Forest Park.

This person-to-person booking approach has been successfully implemented by Metro in partnership with other communities such as Bothell-Woodinville, Vashon, and Duvall.

How to use Community Van

  • Preschedule a Community Van trip by contacting Shoreline-Lake Forest Park’s Community Transportation Coordinator, Bree Boyce, at Communityvan@Hopelink.org.
  • Make a new trip request at least 48 hours in advance of your desired trip. Riders wishing to join existing scheduled trips may join same day by contacting the CTC. 
  • Community Van is eligible for use 24 hours a day, 7 days a week.
  • Community Van has 12 passenger or 6 passenger vans available, depending on group size. ADA-equipped vans are available upon request.
  • All monthly ORCA passes, including transfers, are accepted along with mobile tickets via the Transit GO app. Drivers are unable to accept cash payment.

Background

In 2017, Metro’s Community Connections Program embarked on a project to understand the transportation needs of people who live, work, or go to school in Shoreline and Lake Forest Park.
Input centered on needs for flexible evening service to connect people to locations around the community and easier transportation options for those traveling off the existing fixed-route network. Input also indicated that solutions should be easy to recognize as Metro services, offered at a similar price point to existing services, and maintain availability even as personal schedules change.
In collaboration with a working group comprised of stakeholders from the City of Shoreline, City of Lake Forest Park and Shoreline Community College, the Shoreline-Lake Forest Park Community Ride and Community Van were the chosen solutions. The Community Ride service is offered by King County Metro and operated under contract by Hopelink Transportation. Community Van is also offered by King County Metro, and the Community Transportation Coordinator role will operate under contract by Hopelink Mobility Management.

Quotes

“We continue to roll out mobility innovations across the region, this time in Shoreline and Lake Forest Park. The new Community Van and Community Ride services offer residents new ways to get around, and build on the lessons we’ve learned to make taking transit even easier.” Dow Constantine, King County Executive

“The launch of Community Ride and Community Van programs serving Shoreline and Lake Forest Park is an exciting step in improving access to transit. Many folks in our community are unable to use our existing fixed route service, and these new options take advantage of technology and flexible scheduling to expand their transportation choices. King County Metro is consistently implementing new strategies to meet customer needs, and I am excited to see how these services help to get people where they need to go when traditional bus service isn’t available.” Rod Dembowski, King County Council Chair