Accountable Business Transformation Program Oversight

September 25, 2012

The County largely achieved the ABT Program vision of countywide, integrated systems for human resources, payroll, finance, and budget, which was a major accomplishment. However, the County has considerable work remaining to make the systems efficient and effective in order to enhance essential services as envisioned. The ABT team delivered nearly all of the planned scope within budget, although there were delays of up to one year and some system defects remain. This report documents lessons learned and makes recommendations about the work left to do to fully achieve the anticipated benefits and business transformation.