Health Home Program
The Health Home Program provides care coordination of medical, behavioral health and long-term services and supports for eligible individuals of all ages, at no cost to your client. The program uses a network of local agencies that work together to help clients understand and manage their health concerns. This helps reduce dependence on emergency departments and prevents avoidable hospitalizations.
Forms and Resources
The most up-to-date versions of Health Home forms can be found on the Washington State Health Care Authority Health Home website.
Download the Health Home Frequently Asked Questions Guide.
FAQ Summary of Changes, July 14, 2018
|Tiers, Rates, and Billing
|Added language clarifying if a Tier 3 service is allowable if there is no contact with the client that month
|Onboarding on new Health Home Staff
|Added the Care Coordinator Completion Dates Form to the CHPW onboarding requirements
|Tiers, Rates, and Billing
|Added a new section outlining the revised billing process
|Data Submission and Authorizations
|Created a new subsection to designate where information can be located on data submission and authorizations
|Updated the Due Diligence requirements to outline Molina's due diligence requirements
|Add language outlining Molina's opt-out process
|Added language clarifying when to complete progress notes
|Added a Care Transitions section
|Pre-Manage EDIE Alerts
|Added seciton XIV. Pre-Manage EDIE Alerts
|Added language clarifying when an agency has to complete an Extraordinary Occurrence in addition to the HCA Incident Report.
|Added langauage outlining the Molina incident report policy.
|Updated the Interpreter Services section with the change to HCA's language services as of July 1, 2018.
|Added language indicating that Power of Attorney (POA) paperwork does not need to be collected if a POA opts-out for a client who is over 18 years of age.
|Added language explaining what the CHPW toolkit is
|Updated the list of participating agencies; removing DESC, CPC, Harborview and Navos
Prior to performing Health Home Services, Care Coordinators shall complete and maintain evidence of satisfactory completion of all applicable training requirements, in accordance with Health Home Policies and Procedures.
Training requirements include:
- The two-day, Washington State-mandated certification training. The 2017-2018 training calendar can be found here.
- Database platform trainings for each Managed Care Organization
- Annual confidentiality and data security training provided by the Care Coordinator’s agency
- Washington State mandated trainings/webinars within six months of completing the two-day certification training.