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Consumer involvement

Consumer involvement

Consumers get involved in many ways. Some fill out surveys and comment cards so they can stay anonymous. Others join agency advisory boards or the HIV/AIDS Planning Council where they attend regular meetings and make decisions about what types of services available in the community.

If you are a person living with HIV or AIDS, you have an important role to play in making sure the services in our community help you and others stay healthy.

Find out about the options for getting involved in local programs funded through Ryan White funding.

Quality management groups

Quality Management groups meet to discuss and improve the quality of care provided in a clinic, program, or system.

  • Seattle Ryan White Part A TGA Quality Management Advisory Committee (QMAC)
  • Washington State Quality Management Planning and Evaluation Group (QMPEG)

Planning groups

Planning groups meet to develop a plan for achieving a particular goal. Some examples include planning to start up a new program for people with alcohol problems, or planning for how to spend grant money to best meet the needs of people in the community.


Volunteers donate their time and/or services to a program or organization to help them achieve their goals.

Client satisfaction surveys

Client satisfaction surveys give clients the chance to tell a program or organization about how they feel or what they think about the services they've received. All Ryan White programs are required to distribute client satisfaction surveys each year and use that feedback to improve their programs.

Advocacy groups

Advocacy groups work on making changes to policies and systems to meet the needs of the people those policies and services affect.

Consumer Advisory Board

Consumer Advisory Boards are consumers of the services provided at an organization who meet on a regular basis to give feedback to the organization.

Board of Directors

The Board of Directors are members who are elected or appointed to oversee the activities of an organization.

Focus groups

Focus groups meet once to answer questions about their experiences, opinions, beliefs and attitudes towards a service or idea.

Comment cards/suggestion boxes

Agencies often have suggestion boxes where clients can write down their concerns or compliments about the services they received.


Committees get together to oversee or address a single program or issue in an organization. Some committees are very formal while others are informal.


Leadership is the process of organizing and inspiring a group of people in order to achieve a goal.