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Permits–customer services

Need help? You're in the right place!

Feeling a bit lost on our new website? This page will guide you through all the different ways you can reach out to us. If you can't find what you're searching for, we're here to assist and ensure you get the information you need.

Customer Service

Customer service

We answer questions in the order they are received. Most questions can be answered by using our online tools and resources. If you need more help, please see the information on this page for ways to contact us.

Contact us online

Most questions can be answered using our online tools and resources. 

For fastest service

submit your questions online

Note: you will be required to create an account before you can submit questions, track progress, and add more information.


To request more information or help by email:


To request more information or help by phone:

9 am to 11 am and 12:30 pm to 2:30 pm on Monday, Tuesday, Thursday, or Friday (we are closed on Wednesdays, weekends, and observed holidays)

Office hours:

NoteTechnical review staff are not in the office, including critical area experts, plans examiners, planners, or engineers.

Permit technician and permit coordinator, and records staff are available:

Monday and Thursday 8:30 am - 3:30 pm

Closed: Tuesday, Wednesday, and Friday

Make a payment

We accept payments by check or Visa, Mastercard, or Discover card in our office during our in-person customer service hours. No cash transactions are available at this time.

Help submitting an application*

*By appointment

If you need help using our online services, our staff members can help you submit your completed application package.

Record research requests*

*By appointment

Most records requests can be fulfilled electronically. Please see our records research and request page to learn more and get the fastest service.


919 SW Grady Way, Suite 300, Renton WA, 98057 (see map)

To submit your application

  • Research

    To better understand your property, do your research early. Check jurisdiction and zoning to be sure it’s in unincorporated King County. Start with our online tools to get the information you need for your application.

    Make note of any special conditions on your property, such as...

    • Critical areas
    • Established clearing limits
    • Flood zones
    • Historically sensitive areas
    • Setback areas
    • Shorelines
    • Steep slopes
    • Total impervious lot coverage
    • Wetlands
  • Prepare

    Get all application materials ready for electronic submittal.

  • Submit your application


    Most permit types are available to submit online. See Permit application types available and submit your application online.

    For application types not available online

    Email your completed submittal package to Include your supporting application materials in your email, or for large files please let us know if you would like to transmit your submittal via a cloud sharing service (DropBox, Google Docs, OneDrive, Adobe Cloud, etc.).

Check permit status

For all permits applied for through, application status information can also be located here.

If your application was not processed through, please visit the King County Permit Portal and follow the instructions listed below.

  • Search for your permit

    Enter your permit number in the general search bar at the top of the page. (No login required)

    ACA check permit status online

  • Record info

    Click "Record Info" button to open the drop-down menu. Then click "Status".


  • Status info

    From the "Status" page you can view task status, assigned review staff, and any comments added by staff about your permit.