King County's Pandemic Response
Published July 13, 2021
The COVID-19 pandemic affected every county agency and employee. The County initiated a significant response on multiple fronts at the same time and faced challenges both within and outside of its control.
We reviewed several areas of the County’s response and found both encouraging outcomes and opportunities to learn, build on experience, and adjust for future emergencies. We reviewed employee safety, remote work, controls over federal emergency funding, customer service, furloughs, and voluntary separation.
The primary report and formal communications provided to the Executive are linked in the blue boxes on this page. Although more normal operations may be on the horizon due to increased vaccination rates, modified operations may continue for some time.
Audit Highlights
Pandemic Response Communications
- Voluntary Separation Program Mostly In-Line with Leading Practices, but Changes Could Assist Decision-Making
December 8, 2021 - Customer Service Criteria: Agency and Executive-Level Criteria for Customer Service Practices
May 3, 2021 - Shift to Long-Term Remote Work Creates Opportunities but Presents Risks
April 13, 2021 - Three Scenarios Projecting Furlough Cost Savings
August 12, 2020 - Best Practice Review of Voluntary Separation Programs
June 19, 2020