Contact Us
If you have any questions or comments about our service, please don't hesitate to let us know. Our staff is ready to assist you. There are several ways for you to reach us. Choose the option that works best for you.
Call us at 206-553-3000
WA Relay: 711
Call Center hours of operation
- Open 6:00 AM to 6:00 PM for trip planning and lost & found calls.
- Open 8:00 AM to 5:00 PM for fare/pass information and customer comments.
- Closed on weekends and holidays
Did you lose or find something?
- Report a lost item now
- Go to the Lost & Found page for more information.
For general King County information
Call 206-296-0100, or go to departments, agencies, & offices.
Submit a Comment form
Send us your feedback about:
Pass Sales Office
The Pass Sales Office will delay opening until 10:30 AM on the following dates:
- Wednesday, May 17, 2023
- Thursday, July 13, 2023
- Wednesday, September 13, 2023
- Wednesday, November 15, 2023
Metro's Pass Sales Office is open.
Hours: Mon-Fri, 8:30 AM - 1:00PM, and 2:00 PM - 4:30PM.
King Street Center
201 S. Jackson St., Seattle, WA 98104
You can send Regular mail
Customer Information Office
King Street Center
KSC-TR-0324
201 S. Jackson St.
Seattle, WA 98104-3856
Common requests
- Trip Planning
- Lost & Found
- Accessible Services
- Rideshare Information
- Transit Police
- Fares & ORCA Passes
- Service Change
Need an interpreter?
If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. Please let the Metro representative know which language is needed. It will take a moment but an interpreter, in the requested language, will join the call. Nearly 200 languages are covered by the translation line. Please note that interpreter calls may take longer.