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Customer Service

Customer Service


Find the help you need

King County services are available to anyone who lives, works, or plays in King County. Customer service representatives are available to help you in each of our service departments.

Try the steps below to get in touch with the department you need, or to provide feedback on our service.

  1. Search our website. Many of your frequently asked questions can be found online.

  2. Email us for a response within 24 hours on weekdays with your question, comment, compliment, or complaint.

  3. Call us: Customer Service Directory, or printable one-page phone guide in English [PDF] or Spanish / En Español [PDF], or call the main toll free Customer Service line at 1-800-325-6165.

  4. Search online by service departments or employee name.

  5. If you still can't find the answers you need or have a question for a specific department, contact one of our Customer Service Officers.

  6. If you receive or witness exceptional service, nominate an employee as a Customer Service Hero.

Your comments

(King County Staffers) B. and N. provided me with superior service and I got everything I needed right away! Thanks for hiring such great people!!

- David G. at Dept. of Development and Environmental Services, Service: Residential permit

King County Staffer A. in the Recorder's Office went over and beyond providing excellent customer service during my visit to get property information I was seeking for a senior citizen friend. She was very helpful. (She) was very patient explaining everything to me [that] I needed to relay to my friend about her property. Thank you, A.!!

- Anonymous, Service: Copies of Warrant

This employee was very helpful and courteous. I put off getting replaced birth certificates because I thought it would be a hassle. But it took me about 2 minutes and I got them in less than a week! Love the service! Today customer service like that is hard to find. Thanks a million.

- Luann P., Service: New birth certificates

Read more customer comments...


Additional services

Customer Service Officers

Customer Service Officer Photo

Our Customer Service Officers are here to help if you can't find an answer to your questions through the Customer Service phone guide.

Translation services

Learn about King County's initiatives to create language maps and translation resources to reach as many residents as possible.

We care about our customers

Customer Satisfaction Report

To see what King County is doing to help our departments understand and improve customer satisfaction, download our Measuring Customer Satisfaction guide [PDF].