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This technical paper provides fundamental practices (criteria) for ensuring high-quality customer service, in two tables. The first table is targeted to agencies, and the second is focused on the executive-level—the county executive or other elected leaders. Together, both tables address the essential components for effective customer service practices across King County’s services. A glossary on page seven provides definitions of key terms. The sources for the criteria are directly linked in each table and are also listed below.

Audit team

If you have any questions or would like more information, please call the King County Auditor's Office at 206-477-1033 or contact us by email at