Client Rights
The rights of clients are central components of the services we provide. We offer tailored care that meets the needs of individuals, respecting their right to self-determination in mental health and substance abuse treatment options.
For Clients
If you're currently receiving services, continue seeing your provider until you complete treatment.
New clients can access services by:
- Calling our client services line at 1 (800) 790-8049
- Contacting one of our contracted providers; or
- Contacting your assigned managed care organization.
Client Rights:
The rights of clients are central components of the services we provide. We offer tailored care that meets the needs of individuals, respecting their right to self-determination in mental health and substance abuse treatment options.
- Client Rights for Medicaid funded programs
- Client Rights for Non-Medicaid funded programs (this page)
- Privacy and Security of Client Information
If you have a complaint about a King County mental health or substance use disorder service, refer to the BH-ASO Grievance & Appeal process for more information.
