Assistance for Navigators
An individual who is trained and able to help consumers look for health coverage options through Washington Healthplanfinder. They can help you complete eligibility and enrollment forms. These individuals and organizations are required to be unbiased. Their services are free to consumers. This webpage is to provide tips and best practice guidelines for those trained as a Navigator.
For King County residents: Learn where you can contact a Navigator nearest you for assistance with health insurance enrollment.
Learning Management System (LMS) course assistance
Need assistance with taking LMS courses? Watch our helpful demo or download the PDFs below:
Tips and best practices
Downloadable publications are available from the Washington Exchange Outreach Partners site.
- Client Rights & Responsibilities: Important information about enrolling into WA Healthplanfinder
- Derechos y responsabilidades del cliente: Información importante acerca de la inscripción en WA Healthplanfinder
- Servicing irate customers (24 page guide)
- The 4 A's of servicing irate customers (1 page handout)
- How to calculate MAGI (PDF)
- Undocumented clients: You must indicate whether or not a client filed their taxes and what was their filing status, including filing with an ITIN. If the application is not approved due to system error code, you'll need to contact Callista Kennedy to report the error. If you have questions regarding eligibility, please contact Daphne Pie or Callista Kennedy.
- Tax credit miscalculation, FAQs
Do you have a complaint or question regarding health insurance or other services provided by the King County Navigators at Public Health? Contact us.
Link/share our site at www.kingcounty.gov/navigators