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The Office of Cable Communications (OCC) can assist you in resolving complaints and answering questions regarding your cable service.

Please contact us if you have an issue that you are unable to resolve directly with your cable company.

Technology Access and Adoption Study

At King County, we believe increasing access to technology and the internet improves the quality of life.

We want to better understand how residents use technology, as well as barriers preventing residents from getting connected. The findings from the study will help us better serve our community and ensure all residents have the resources to succeed.

This is the first time King County has conducted a comprehensive survey about access to technology and the internet. Results from the survey will be available during the First Quarter 2020.

Please help us serve you better! Share your voice! Internet access is critical for connecting King County residents to opportunities in our community! If your household was randomly selected to receive a short survey about technology and internet access, it will arrive within the next few days. Please take a few minutes to complete it - your responses will help us better serve our community. Thank you!
Residents from throughout King County are being randomly selected to participate. Only one response is allowed per household, and that response is meant to include and represent everyone living in each location.
To make sure your opinion counts, please complete the survey via mail, website or phone no later than August 30, 2019. The survey should take about 15 minutes to complete. There are no wrong answers.
Yes, any information you share will be used for this survey only. Responses will not be connected to you or your household personally.
King County has partnered with Pacific Market Research to mail surveys to a random group of King County residents. Residents who receive the survey can then respond via mail, website or phone.
If you have questions, please contact our research partner, Pacific Market Research, or 855-300-7447. You can also call the King County Office of Cable Communications at 206-263-7880.

Channel line-up

Comcast Cable Communications - King County IT

Wave Cable Communications - King County IT Click a logo to view the cable TV provider's channel line-up in your area.

Cable TV Route map

Franchise agreements

King County has signed franchise agreements with two cable companies—Comcast and WAVE Broadband—regarding their use of Rights-of-Way to provide cable television service to customers in unincorporated areas.

The agreement with Comcast was signed in July 2014 and will expire in October 2024. The agreement with WAVE Broadband was signed in September 2013 and will expire in September 2023.

More information

The PEG Fee was negotiated as part of our franchise agreement with TCI Cable (now Comcast) for construction of a fiber optic network that services 300 different sites throughout unincorporated King County. The Institutional Network (I-Net) interconnects and enhances video, data, and voice communication between our schools, libraries, government buildings, and fire stations.

The Franchise Fee or Rights of Way (ROW) Fee is a charge the cable company pays King County in order to use our roads to lay their cable and provide cable TV service to subscribers in our community. This fee is based on 5 percent of the revenue collected by the cable company. Federal cable legislation allows the cable companies to pass on this fee to their customers.

Comcast offers a 30 percent discount (or about $5) on its Limited Basic cable service (the lowest tier of cable TV service offered) to low-income senior citizens (65 years or older) or those who have a permanent disability living in unincorporated King County.

To be eligible, a resident cannot earn more than $35,200 total per household per year. Customers can subscribe to more than one service package, but the Low-Income Discount only applies to the price of the Limited Basic tier of TV service; it doesn’t apply to Internet or telephone services.

If you are on a promotional or introductory rate, you will not receive this discount until the promotional rate period has ended. If you think you are qualified to receive a low income discount, contact the Office of Cable Communications.

Each municipality within King County has its own Franchise Agreement with the cable companies that serve their area. Each of those agreements has different terms and conditions. The Franchise Agreement between King County and Comcast applies only to unincorporated King County. OCC enforces compliance with that Franchise Agreement.

If you live within the city limits of one of the cities in King County, the cable office in that city will assist you as it enforces compliance with the franchise agreement covering your neighborhood.

Here is a list of cable offices in Western Washington .

Comcast Cable Communications Inc.

900 132nd Street SW
Everett, WA 98204
Customer Service 1-877-824-2288 or 1-888-COMCAST (1-888-266-2278)

WAVE Broadband (formerly Broadstripe)

401 Parkplace Center #500
Kirkland, WA 98033
Customer Service 1-866-928-3123

As a cable customer in unincorporated King County, we can assist you in resolving billing or service disputes you may have with the cable company. If you meet the eligibility requirement, OCC will assist you in receiving a senior or disabled discount.

The OCC can also answer all questions you may have regarding the Franchise Agreement that King County has with your cable company. These questions may include issues regarding programming, customer service, and our Institutional Network (I-NET).

About us

Cable Communications was established in 1986 to negotiate, monitor, and enforce the rules set forth in the cable television franchises held by cable TV companies operating in unincorporated King County (outside city limits).

We collect a franchise fee of 5 percent of gross revenues from the cable companies for their use of the County's rights-of-way. In 2015, $3.13 million in franchise fees was collected and deposited into the County's General Fund.

Contact Cable Communications

General info

Christina Jaramillo
Cable Compliance Officer and Manager