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The CTR Law requires affected employers to appoint an “Employee Transportation Coordinator” (ETC) to implement, promote and administer the CTR Program on an ongoing basis. Experience has shown us that the most successful ETCs share the following abilities and characteristics: 

  • An interest in environmental issues
  • An interest in commute alternatives or someone who already commutes by bus, carpool, vanpool, bike or foot
  • The ability to work well with people and to have access to other employees
  • Excellent communication and organizational skills
  • The flexibility in duties and schedule to implement & promote your program
  • The ability and access to work on computers

There are some tasks associated with the ETC role that are required by your jurisdiction's CTR ordinance. Some of these include:

  • Develop an initial CTR Program that meets the requirements set out in their CTR ordinance and submit for review by the jurisdiction
  • Implement CTR Program as approved by local jurisdiction
  • Complete the annual Employer Program Report and submit report for review by the jurisdiction
  • Distribute CTR Program Summary to all employees as required by local ordinance and to new employees at time of hire; distribute other information on alternatives to drive-alone commuting
  • Conduct biennial measurement survey of progress towards CTR goals
In addition to tasks required by law, you may have additional duties specific to your worksite. These could include:
  • Monitor carpool/vanpool parking
  • Manage or coordinate bus pass sales or subsidies
  • Manage guaranteed ride home program
  • Brief management on the progress of the CTR Program
  • Discuss the benefits of carpooling, bicycling, walking or bus commuting with employees; be available to answer employee questions regarding non-SOV commuting
  • Assist employees with ridematching

Although you are not required by law to appoint a separate CTR “Program Manager,” the broader, more complex tasks of developing a program and policies that fit with your organization’s culture and ensuring ongoing compliance with the law may best be done by someone other than your ETC.

Many organizations, particularly large organizations or organizations with more than one CTR-affected worksite, find that appointing a Program Manager as well as an ETC assures compliance, coordination and a good “fit” of CTR into your organization's culture. A Human Resource or Personnel Manager is often an appropriate CTR Program Manager.


Program Managers generally share the following characteristics:

  • Skills and background necessary to develop and manage an employee program
  • The ability to understand how employee programs benefit the organization
  • Policy and budget authority
  • Ready access to (or a member of) your management team
  • Access to facilities and internal communications staff
  • An interest in environmental issues
  • An interest in commute alternatives or someone who already commutes by bus, carpool, vanpool, bike or foot