On Demand Service

Want the freedom to make a same-day trip without a reservation? Point-to-Point service is ready when you are. Point-to-Point is a pilot, on demand service that Access-eligible customers can choose to make trips anywhere within Southeast Seattle, Tukwila and the Crossroads neighborhood in Bellevue during service hours.

Why?

We've heard from Access customers that they want to be able to take trips without an advanced reservation. Starting with limited service areas, we want to test whether these services can better serve our Access-eligible customers in an efficient and cost-effective manner. Please let us know how they work for you!

Who is eligible?

Any Access-eligible customer, including conditionally-eligible Access customers. This service is recommended for customers who need curb-to-curb service and is not recommended for customers who require door-to-door or hand-to-hand service. This service cannot do scheduled trips only ASAP bookings.

Pilot programs

What	Via Point-to-Point	Crossroads Connect (Launching Nov 2020)
Where	Southeast Seattle and Tukwila	Northeast Bellevue
When	Monday – Saturday 5:00 AM to 1:00 AM, Sunday 6:00 AM to 12:00 AM	Monday-Friday 3 PM–9 PM
How	Download Via App or call 206-258-7739 (WA Relay: 711). Request your ride on-demand using the Via app or by calling 206-258-7739 (WA Relay: 711). Pay upon boarding with your ORCA card or pay with Transit GO Ticket or using a credit/debit card with the Via app/call center. Expect to be picked up within 5-25 minutes of your trip request.	Download Crossroads Connect App or call 1-855-233-6043 (WA Relay: 711). Request your ride on-demand using the Crossroads Connect or by calling 1-855-233-6043 (WA Relay: 711). Pay upon boarding with your ORCA card, cash, Transit GO Ticket or valid transfer. Expect to be picked up within 20 minutes of your trip request.