Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by King County Metro Transit.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or an audio recording of the complaint will be made available for persons with disabilities upon request.
Within 15 calendar days after receipt of the complaint, the ADA Services Administrator or his designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA Services Administrator or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio recording. The response will explain the position of King County Metro Transit and offer options for substantive resolution of the complaint.
If the response by the ADA Services Administrator or his designee does not resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Office of Equity & Social Justice. Please make your appeal in writing. If needed, arrangements may be made to hear your appeal by other accessible means.
In order to fairly evaluate your appeal and review your request, please specify:
- the type of request that you made
- the reason the request is needed to accommodate your disability
- the reason your request was denied
- any and all circumstances pertaining to the accommodation
- why you believe your issue was not resolved.
Within 15 calendar days after receipt of the appeal, the Office of Equity & Social Justice Civil Rights program or [his/her] designee will contact the complainant to discuss the appeal and possible resolutions if feasible.
Within 15 calendar days after the meeting, the Civil rights program designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint if feasible.
All written complaints received by the ADA Services Administrator or his designee, appeals to the Office of Equity & Social Justice designee, and responses from these 2 offices will be retained by King County Metro Transit for at least 3 years.
ADA reasonable modifications
Metro is committed to providing safe, reliable, courteous, accessible and user-friendly services to our customers. Whenever feasible, a request for modification to our service should be made in advance, before Metro is expected to provide the service. For more information regarding reasonable modifications and to see examples of acceptable reasonable modifications, see the Department of Transportation’s Final Rule on the topic.