The seats at the front of the Metro buses flip up to create a space for your wheelchair, scooter, or walker etc..
Your mobility device must be strapped in facing the front of the bus, except on most RapidRide buses that also have a passive restraint area.
Shoulder and lap belts are not required, but are available upon request.
Use the seat belt-type straps to keep your mobility device steady. Drivers will look to make sure that your device is secured safely before leaving the stop. If you have a mobility device that is difficult to secure, consider contacting Metro's Transit Instruction program for assistance in figuring out the best way to stay safe.
Walkers and other mobility devices should be stored out of the aisle either strapped in or folded and stored under your seat. These devices cannot be used to sit on during your ride.
If you need help securing your mobility device, let the driver know when you get on the bus and they can help.
Let the driver know where you will be getting off when you board the bus. This will help them park the bus properly at your stop.
Most buses have a yellow push button strip or red stop request button on the bottom of the priority area’s flip-up seats. About a block before your stop, press the strip button. The bell will ring and a will light will let the driver to use the lift or ramp. You can also ask the driver for the lift/ramp and help undoing your safety straps again.
Most RapidRide buses have a passive restraint area behind the driver.
Within our passive restraint area, you can wheel into place without bus operator assistance. Just back up your wheelchair into the area cushion and set your brake. The foldable armrest prevents your wheelchair from tipping over and provides more support.
The use of safety belts is unnecessary for most situations, but you can request one. (Your driver should provide one if your route has a steep uphill or downhill climb.).
Your driver will make sure you are secure in the passive restraint area and that your brake is set.
Accessible strollers are not just for children with disabilities. If someone with a disability has a child, they may use the priority seating area for their stroller.
If you have a child with a disability or you yourself have a disability and cannot safely hold your child during the bus ride, you may request that the stroller be secured and your child remain in the stroller. When boarding the bus, an adult should ride the lift up with their child to control the stroller.
Accessible strollers may have a Metro-approved sticker (not required). For more information on how to get a sticker, contact Metro Customer Service.
Segways can be taken on Metro buses if you have a disability.
Before you can ride Metro with your Segway you will need to provide documentation of your disability, receive Segway securement training from Metro staff, and affix an approved Metro sticker to your Segway.
To keep you, other riders, and Metro equipment safe, follow these rules when riding with your Segway:
- Do not ride the Segway while getting on or off the bus.
- You must secure your Segway on the bus, but operators are still required to check and verify that the securement has been done correctly and/or help if you ask.
- The wheels of the Segway should be in the securement area against the bus wall, centered between the rear securement and front securement.
- The rear securement, against the bus wall, attaches to the base of the Segway tiller.
- The forward securement, next to the wheel well, attaches to the base of the Segway tiller.