One of Metro’s core values is equity. We proudly provide accessible service to riders with disabilities across our entire transit system, including aboard our buses.
The seats at the front of the Metro buses flip up to create a space for your wheelchair, scooter, or walker etc.
Your mobility device must be strapped in facing the front of the bus, except on most RapidRide buses that also have a passive restraint area.
Shoulder and lap belts are not required, but are available upon request.
Use the seat belt-type straps to keep your mobility device steady. Drivers will look to make sure that your device is secured safely before leaving the stop. If you have a mobility device that is difficult to secure, consider contacting Metro's Transit Instruction program for assistance in figuring out the best way to stay safe.
Walkers and other mobility devices should be stored out of the aisle either strapped in or folded and stored under your seat. These devices cannot be used to sit on during your ride.
If you need help securing your mobility device, let the driver know when you get on the bus and they can help.
When you board, let the driver know where you will be exiting–they can then park the bus properly at your stop.
Most buses have a yellow push button strip or red stop request button on the bottom of the priority area’s flip-up seats. About a block before your stop, press the strip button. The STOP REQUESTED sign will light up and a bell will ding. You can ask the driver for the lift/ramp and help with your safety straps.
Accessible strollers are not just for children with disabilities. If someone with a disability has a child, they may use the priority seating area for their stroller.
If you have a child with a disability or you yourself have a disability and cannot safely hold your child during the bus ride, you may request that the stroller be secured and your child remain in the stroller. When boarding the bus, an adult should ride the lift up with their child to control the stroller.
Accessible strollers may have a Metro-approved sticker (not required). For more information on how to get a sticker, contact Metro Customer Service.
The use of safety belts is unnecessary for most situations, but you can request one. (Your driver should provide one if your route has a steep uphill or downhill climb.)
We distribute bus identifier kits and special assistance cards.
Riders can request these items by emailing firstname.lastname@example.org. Riders should fill out their special assistance cards before using them.
Blind or DeafBlind riders can also get free transit instruction by calling The Lighthouse for the Blind, Inc. at 206-322-4200 and asking for the Orientation and Mobility department.