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If you have any questions or comments about our service, please don't hesitate to let us know. Our staff is ready to assist you. There are several ways for you to reach us. Choose the option that works best for you.

Need an interpreter?

Call us at 206-553-3000

WA Relay: 711

Call Center hours of operation

  • Open 6:00 AM to 6:00 PM for trip planning and lost & found calls.
  • Open 8:00 AM to 5:00 PM for fare/pass information and customer comments.
  • Closed on weekends and holidays

Did you lose or find something?

For general King County information

Call 206-296-0100, or go to departments, agencies, & offices.

Pass Sales Office

Metro's Pass Sales Office is open.

Hours: Mon-Fri, 8:30 AM - 1:00PM, and 2:00 PM - 4:30PM.

King Street Center

201 S. Jackson St., Seattle, WA 98104

You can send Regular mail

Customer Information Office

King Street Center
201 S. Jackson St.
Seattle, WA 98104-3856

Common requests

Need an interpreter?

Interpreters are available

If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. Please let the Metro representative know which language is needed. It will take a moment but an interpreter, in the requested language, will join the call. Nearly 200 languages are covered by the translation line. Please note that interpreter calls may take longer.