On-Demand Services
King County Metro’s on-demand service is transportation when and where you need it. We provide riders with flexible, convenient alternatives to traditional transit. Whether bus stops are far away or an additional transit trip is difficult, on-demand service is there.
Request a ride easily using the app or by phone, and we’ll pick you up and drop you off anywhere within the service area. Some services connect riders with transit stops, and others drop riders off at any destination, as long as it sits within the service area. The ride may also be shared with other passengers who are traveling in the same direction.
In this section
Find your nearest Metro On-Demand Service
King County Metro is piloting a series of on-demand transportation services in select locations. We can pick you up and deliver you to transit hubs and local services, such as community centers, grocery stores, the library, or doctor offices. We know that getting to and from the bus and where you need to go can be difficult, especially in certain neighborhoods. That’s why we’re testing out new on-demand services in areas with limited local transit options.
Find out where you can use one of our on-demand pilot services! Select a service area in the map below for more information.
Service area map
On-Demand Pilot Goals
Metro is developing these on-demand services
To make it easier to connect to transit.
To offer more ways to get around in communities that need it most.
To connect riders to job, opportunities, and community services.
Our hope is these pilot services will help us grow transit ridership, breaking barriers for new groups of people who would otherwise consider transit an impossible option.
As we launch and study our pilots, we have learned a great deal about how to plan and manage these services. We are constantly evaluating various performance measures of these pilots (not only ridership), to assess how we will move forward with our line of services in the future. The likely result is that some of these pilot programs may not be continued, but we’ll take the lessons learned and apply them to future experiments and policy work.
Planning & prioritization
Interested in learning more about how this program came to be, or what new programs may be coming next? See Metro’s Mobility Framework for more on how new transit services and pilots are prioritized, and check out the Innovative Mobility page for a deeper look at what’s new or coming soon.
Learn about other similar King County Metro programs!
