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Ride Pingo to Transit is a ride on YOUR schedule! We bring the ride to you and take you to the Sounder Train, buses, jobs and more in your neighborhood.

Download the Ride Pingo app

What is Ride Pingo to Transit?

Ride Pingo to Transit is a pilot, on-demand service that connects riders to and from Kent Station and the Kent Valley with any destination in the service area. Anyone in the service area can download the Ride Pingo app or call to request a ride. Serving parts of Kent East Hill and the Kent Valley.

Hours & Maps

Hours Connect to Hubs

Monday-Friday:
5 AM to 7PM

Saturday-Sunday
7AM to 7AM

  • Kent Valley Hub (S 212th St and 64th Ave S)
  • Kent Station (Railroad Ave)

The goal of Ride Pingo to Transit is to make getting to and from transit and around your community easier and more accessible. This is one of many services we are testing to learn how we can serve you better.

Service area map

How to Ride

With the Ride Pingo app

Book a ride on-demand with the Ride Pingo app. Expect to be picked up within 5-30 minutes of your trip request.

Pay upon boarding with your ORCA card, Transit GO Ticket, cash or valid paper transfer. Rides may be shared with other Metro customers.

Arrive at your destination: Ride Pingo to Transit is available for trips within the defined service area only. One end of your trip must be a designated hub.

By phone

Customers may also use Ride Pingo to Transit by calling 1-855-233-6043 to book a ride. Operators can help you book a trip or answer questions. Just like in the app, customers who call will be able to indicate how they’d like to pay for their ride.

How much does it cost to ride?

Ride Pingo to Transit costs the same as a Metro bus ride. Standard Metro fares apply.

Adults (19 and older) $2.75

Youth (6-18 yrs) $1.50

ORCA LIFT Cardholders
(Income qualified) $1.50

RRFP cardholders
(registered seniors, Medicare, disabled) $1.00

Payment options
  • ORCA card: Using an ORCA card lets you transfer fares between Ride Pingo to Transit and buses or trains.
  • Transit Go Ticket: Transit GO Ticket is accepted (select “bus” as mode of travel) and lets you transfer fares between Ride Pingo to Transit and Metro buses.
  • Cash and paper transfers: Exact cash or a valid paper transfer is accepted and let you transfer fares between Ride Pingo to Transit and Metro buses.
  • Reduced Fares: All existing King County Metro reduced fare programs, including ORCA Lift, are accepted.

Health & safety

King County Metro is committed to your health on Metro services, including Ride Pingo to Transit.

Ride Pingo to Transit vehicles have a health partition between the driver and passengers.

Both the driver and passengers are required to wear face coverings or masks.

Vehicles are sanitized regularly.

Accessibility

Mobility Assistance

All Ride Pingo to Transit vehicles are wheelchair accessible. Please note that two wheelchair passengers will fit in each vehicle. The wheelchair ramp, located on the side of the vehicle, is designed to accommodate up to 1000 pounds and can accommodate one wheelchair up to 35" wide.

Transit Connections

Get to destinations throughout King County using the transit services listed below. Catch the Sounder Train or check what buses you can connect to at the following hubs:

Kent Station

150 Kent Station, South Center, Tukwila Park & Ride, SODO Busway, Downtown Seattle
153 Renton Transit Center, South Renton Park & Ride, Kent Station

160

Coming Soon

161

Coming Soon

162

Coming Soon

165

Coming Soon
168 Kent Station, SE 272nd St., Maple Valley
183 Federal Way Transit Center, 45th Pl S & S 290th St, Military Rd S & S 264th St, Kent Station
566 Auburn Station, Auburn Park & Ride, Kent Station, Renton Transit Center, SR 520 & NE 40th St
914 Kent Station, Central Kent, East Hill
Sounder Lakewood Station, South Tacoma Station, Tacome Dome Station, Puyallup Station, Auburn Station, Kent Station, Tukwila Station, King Street Station

Kent Valley

157

Coming Soon

160

Coming Soon

Frequently asked questions

  1. Hours of operation

    Monday – Friday 5 AM – 7 PM

    Saturday – Sunday 7 AM – 7 PM

    For holidays, service will follow Metro’s holiday schedule.

  2. Service Area - You can only request a ride to or from locations within the service area with either the start or end being Kent Station or the Kent Valley Hub.

No, rides can only be requested on-demand through the app or by phone. Plan ahead and check the estimated time of arrival (ETA) when you look to book your ride. The Ride Pingo to Transit vehicle(s) may be in use and need time to arrive at your pick-up location.

There are a few rare scenarios in which your ride request could be denied:

  1. Too close to transit - Trips that are less than 1 minute will be declined.
  2. Vehicle is full - If Ride Pingo to Transit is experiencing high demand that exceeds vehicle capacity, your initial request will be declined, but please try again in a few moments. Once other riders have completed their trips, your request will be accepted.

This is one of several pilots we have launched to learn more about how we can better serve our customers. We plan to continue testing new services that help more riders access transit. See the Metro On-Demand Services page for current on-demand pilot services and the Innovative Mobility page for other pilot projects.

At the moment there is no penalty for cancelling your ride, but please avoid doing so unless completely necessary. A trip cancelation can cause unnecessary delays for your fellow riders

Children are welcome on Ride Pingo to Transit! Please note that all children, regardless of age, must be identified as an additional passenger when booking your ride. This requirement is due to limits on how many passengers can fit in in a vehicle. Please note, each rider must be at least 13 years old to book and ride alone. Parents may book for youth under 13 years old and are advised to be present upon pick-up.

Licensed service animals are welcome to ride in the vehicles without restrictions. Licensed service animals are welcome to ride in the vehicles without restrictions. Other dogs must follow Metro animal policy.

Ride Pingo to Transit rides are shared, and as such everyone is asked to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way - if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then Ride Pingo to Transit can't guarantee they’ll be able to take you and your bag on board.

Even though you are asked to enter your ORCA card number in the app, payment doesn’t actually occur until you tap your ORCA card on the reader in the vehicle.

Customer support

For additional guidance on how to use Ride Pingo to Transit, please contact Ride Pingo to Transit at 1-855-233-6043 or go to the Help Center in the Ride Pingo app.

For other questions, including assistance with trip planning or ORCA, or to provide feedback about the service, please call King County Metro at 206-553-3000 or contact us using our feedback form.

About

Ride Pingo to Transit is brought to you by King County Metro. To learn more about the project and its role within Metro's overall vision as King County’s Mobility Agency, please visit our About Metro page. To learn more about other available on-demand services, please visit our On-Demand Services page.


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