Resources
Accounting contacts
Not sure who your Accounting Representative is? Please call anyone listed below for help or a referral.
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Bookkeeper forms and reporting
- Monthly report (Excel)
- ORCA Business Passport use form (PDF)
- Pay Online Instructions (PDF)
- Expense reimbursement form (PDF)
- Expense reimbursement form (Excel)
- 2021 working days calendar (PDF)
- Guaranteed Ride Home - Courtesy Cab Form (PDF)
Commuter Van Bulletins
- April 2021 (PDF)
- Feb 2021 (PDF)
- Dec 2020 Special Edition - Bookkeeper NEW form info (PDF)
- Dec 2020 Special Edition - Winter Driving (PDF)
- Oct 2020 (PDF)
- Sept 2020 (PDF)
- July 2020 (PDF)
- April 2020 (PDF)
- March 2020 (PDF)
- Dec 2019/Jan 2020 (PDF)
Customer Support
We appreciate your participation in our commuter van program! Please call us if you need assistance—our phones are staffed Monday-Friday, 8am-5pm. For emergencies after hours, weekends or holidays, your call will be patched into our answering service.
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Finding/recruiting riders
Maintenance contacts
Fender bender, damage or issue with your van? Call your maintenance representative.
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Maintenance garages
Below are contracted King County Metro commuter van maintenance and repair garages. Please check with your Maintenance Rideshare Services Representative (MRSR) at 206-625-4500 to confirm which garage your van is assigned to.
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Note: These are contracted facilities for King County Metro's express purposes and use or listing of these facilities does not imply any type of recommendation.
Orientation and manuals
Vehicles and driving
- Volunteer driver/bookkeeper selection criteria (PDF)
- Emergency and collision procedures (PDF)
- Traffic collision report form (PDF)
- Voyager Fleet Card policy/tips (PDF)
- Voyager Fleet Card vendors (PDF)
- Buy a retired commuter van - external site
- Commuter van use & "transit only" vs. "bus only", etc. (PDF)
- Flood preparedness bulletin
- Earthquake Preparedness & Response (PDF)
- Winter driving tips (PDF)
- Summer driving tips (PDF)
Metro Vanpool program fare schedules
Effective 10-1-19
- 3 day work week (PDF)
- 4/10 work week (PDF)
- 5 day work week (PDF)
- 6 day work week (PDF)
- 7 day work week (PDF)
- 9/80 work week (PDF)
- 5 passenger electric (PDF)
What's included in your monthly fares?
Fuel, maintenance, insurance, 24-hour Emergency Roadside Assistance, Guaranteed Ride Home and toll-free roadways!
Questions? If you have fare-related questions, or need assistance calculating your fares, please have your van's bookkeeper contact your assigned Accounting Rideshare Service Rep. For recruiting questions or other support, contact King County's Commuter Van Program via email.
Please note: Fares resumed Oct. 1, 2020. Groups who are parked and not commuting may not drive the van, are not allowed personal use, excess miles and/or driver bonus miles at any time. Any driving must be for commute purposes and is charged at the full monthly rate.
Not sure who your Accounting Representative is? Please call anyone listed below for help or a referral.
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Contact us
Local Calls: 206-625-4500
WA Relay: 711
Fax: 206-684-2166
Mailing Address:
Rideshare Operations
KSC-TR-0812
201 S Jackson St
Seattle, WA 98104-0770
