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Commuter van guide

As a member of Metro's Commuter Van Programs, you can enjoy many rideshare benefits. Learn how to get started and find key information below.

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Live or work in Kent?

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Rider resources

User Manual

For a detailed summary of Vanpool and Vanshare logistics, consult the full user manual.

Terms and conditions

Read up on the terms of service for our commuter van programs.

Park & Ride/Transit Center Information

Find your nearest Park & Ride or transit center for a convenient pick-up/drop-off location.

Tips for recruiting riders

Try these tips to recruit new riders and expand your Vanpool or Vanshare group.

Sign for recruiting riders

Print and post this sign to find new riders to join your Vanpool or Vanshare group.

Emergency rides home

Check with your company’s Employee Transportation Coordinator or HR department to see if your employer provides a way to get you home by a shuttle or cab for these types of circumstances. 

As a Vanpool or Vanshare participant, you get the security and flexibility of a back-up plan once you max out your employer provided benefits. This back-up plan offers guaranteed rides home when you need them most. Simply take a cab home—be sure to save your receipt—and Metro will reimburse you for the ride.

Download reimbursement form

For new drivers and bookkeepers

All new drivers and bookkeepers in Metro’s Commuter Van Programs are required to take this online orientation and receive a completion letter. Once your application has been processed, your Rideshare Operations representative will contact you to provide your login information. 

  • Get authorized. Has a Rideshare Operations representative notified you that you are eligible to proceed? If not, please send us an email for assistance before starting your orientation.
  • Review the manual. The user manual may be saved to your computer to consult throughout your orientation.

Start your orientation

Accounting and forms

Not sure who your Accounting Representative is? Call anyone listed below for help or a referral.

Safety and maintenance

Call your maintenance representative for fender benders, damage or issues with your van.

Vehicle security and maintenance is important to us! In addition to regularly servicing your vehicle, clean up spills promptly and remove garbage daily. Use your assigned gas card to purchase a basic car wash twice a month at a participating gas station. For more information on vehicle cleanliness, consult the user guide.

Roadside emergencies

Each van contains a packet of information in the glove box for emergency situations. Refer to the “Emergency Procedures” card for handling accidents or breakdowns. 

Any situation involving vehicle or property damage, injury, or the potential for medical assistance or liability claim must be reported immediately. Regardless of the severity, report any unusual or emergency situation to our office within 24 hours.

Your monthly fare includes emergency roadside assistance. During office hours, contact your Maintenance Rideshare Services Representative (MRSR) directly. If you don't know who your MRSR is or if it is outside of office hours, call 206-625-4500.

NOTE:  Expenses related to negligence, such as running out of gas or locking keys inside vans, are not covered. Be prepared to pay a roadside assistance company directly or use a personal service such as AAA in those cases.

Maintenance garages

Please check with your Maintenance Rideshare Services Representative (MRSR) at 206-625-4500 to confirm your assigned garage for van maintenance and repair.

Note: These are contracted facilities for King County Metro's express purposes and use or listing of these facilities does not imply any type of recommendation.

Bud Clary (CJDR)

2925 Auburn Way N
Auburn, WA 98002

Hours
Monday to Friday: 7:30 am to 6 pm
Saturday: 8 am to 4:30 pm

Representative
Adrian Mason
amason@kingcounty.gov
206-477-9432

Chevrolet of Bellevue

13400 NE 20th Street
Bellevue, WA 98005

Hours
Monday to Friday: 7:30 am to 6 pm
Saturday: 8 am to 4:30 pm

Representative
Adrian Mason
amason@kingcounty.gov
206-477-3944

Goodyear (Bothell)

23133 Bothell Everett Hwy
Bothell, WA 98021

Hours
Monday to Saturday: 8 am to 5 pm

Representative
Frank Minard
frank.minard@kingcounty.gov
206-477-3953

Goodyear (Overlake)

14923 NE 20th St
Overlake, WA 98007

Hours
Monday to Saturday: 8 am to 5 pm

Representative
Matt Davis
matthew.davis@kingcounty.gov
206-477-3949

Integrity Automotive

80 NE Gilman Blvd
Issaquah, WA 98027

Hours
Monday to Friday: 8 am to 5 pm

Representative
Priscilla Lee
priscilla.lee@kingcounty.gov
206-477-7480

Mathewson Automotive

271 Rainier Ave N
Renton, WA 98057

Hours
Monday to Friday: 8 am to 5 pm

Representative
Frank Minard
frank.minard@kingcounty.gov
206-477-3953

Evergreen Automotive

8411 Pacific Hwy E
Tacoma, WA 98422

Hours
Monday to Friday: 8 am to 5 pm

Representative
Priscilla Lee
priscilla.lee@kingcounty.gov
206-477-9432

Vanpool Distribution Center

18655 NE Union Hill Road
Redmond, WA 98052

Hours
Monday to Friday: 7 am to 2 pm

Representative
Chaniquia Riggins
chriggins@kingcounty.gov
206-263-9969

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