Within 15 business days of a request for records, PHSKC will respond to request in one of the following ways:
- By providing records;
- By sending invoice;
- By notifying requestor of delay in release; or
- By notifying requestor that PHSKC does not have the requested records, cannot find the requested records, and/or is denying request.
Biggest factor that may delay release of records: Redaction! Redaction means removing or blacking out information so the person receiving the records doesn’t see the information. We redact records when patients request that information in a record be excluded from release. Redactions take extra staff time depending on the redactions requested and the number of records.
These instructions are subject to change.