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Enterprise initiatives

Metro's enterprise initiatives

Metro's initiatives and partnerships make progress on long-term goals to center equity, modernize the system, and build back stronger.

Where needs are greatest

Build tools to support the cultural change needed to deliver on the commitments in Metro’s updated policies, leading with investing where needs are greatest. This framework will help hold ourselves accountable to building a regional transit system outlined in Metro Connects and delivering the outcomes articulated in Metro’s Long Game. This initiative will ensure our commitment by delivering, measuring and communicating progress to the public.

Organizational health

Create a culture of belonging and prioritize well-being. Develop a focus on culture and an approach to leadership that fosters respect, safety and accountability. Embracing anti-racist principles will support retention, leadership development, and make Metro a place where people want to work and thrive.

Safety, Security, and Fare Enforcement Reform

Continue to co-create, pilot, and implement recommendations that center the needs of BIPOC (Black, Indigenous and People of Color) community members and employees who are most impacted by safety and security functions. Continued engagement with communities will ensure strategies are implemented in a way that supports the vision of safety and eliminates disproportionately negative outcomes of safety and security policies and practices on BIPOC communities.

Advanced Service Management

Improve and modernize how we deliver service. Through service modernization, we will be able to better meet the evolving needs of our customers, employees, and the region—and be a model for transit agencies nationwide. Advanced Service Management aims to test delivering high frequency bus service using headway management (buses arrive at a set frequency rather than a schedule) and fall back operations (buses continually in service while operators take breaks) to increase the reliability of public transportation and reduce bus “bunching” (two buses arriving at a stop at close to the same time or simultaneously). Goals are to improve customer and operator experience by changing operational processes, testing headway management technology, and investing in route break spaces and comfort stations to better manage headway.

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