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HeatherSteffensen

Heather Steffensen 

Heather Steffensen came to King County in September 2016 from the Tulalip Gaming Organization. She has worked for Volunteers of America as well as the Kirkland Interfaith Transitions in Housing and has worked with diverse organizations servicing diverse populations in need.

She is a transplant, coming to Seattle from Wisconsin over 10 years ago. She enjoys working with employee to find solutions that work for the employee and meet King County’s needs. When not working she loves to bake, craft, quilt, sew, watch her son play hockey (when allowed into the rink) and watch movies with her husband and son and their new puppy.

  • Heather received her Master’s degree in Counseling Psychology through Northwest University and she is a Licensed Mental Health Counselor (LMHC). 
  • She is qualified to perform DOT Substance Abuse Professional (SAP) services to King County Metro Operators and she assists with Reasonable Suspicion Training. 
  • She has received her Certified Employee Assistance Professional (CEAP) certification from the International Employee Assistance Professionals Association (EAPA).

For support or information, please call the King County Employee Assistance Program Main Line at 206-263-8733 or email HRDEAP@kingcounty.gov.

Mary_Norman_photo_2.21

Mary Norman

Mary sees EAP as a respectful space where everyone can feel welcome and safe. As a King County Employee Assistance Counselor, Mary provides confidential counseling, consultation and resources for employees and supervisors. As an EAP professional, she also helps manage sensitive workplace issues, conducts trainings and education to help employees gain skills and tools to support themselves both in the workplace and at home.

Previously clinical director and program manager for WorkLife Hawai’i, she provided EAP support for employees statewide at all levels across multiple industries and institutions including EAP services for state and local governments. Her other experiences include small business ownership, and non-profit work focused on community improvement and sustainability.

  • Mary received her Master’s degree in community mental health counseling from Missouri State University and is a Licensed Mental Health Counselor Associate (LMHCA)
  • She is qualified to perform DOT Substance Abuse Professional Services (DOT-SAP)
  • She is a Certified Employee Assistance Professional (CEAP) as credentialed by the Employee Assistance Professionals Association

For support or information, please call the King County Employee Assistance Program Main Line at 206-263-8733 or email HRDEAP@kingcounty.gov.

Penelope

Penelope is a case management software that helps EAP providers increase efficiency and improve communication. It is often referenced by name and is useful for new clients to the EAP program. If you come across an issue filing out an online form through Penelope, contact the EAP provider who sent you the form for assistance.