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Tony Hansen 

Tony Hansen is the King County Employee Assistance Program (EAP) Manager. He manages and oversees all aspects of the internal EAP program and he oversees the County external benefit, Making Life Easier. He provides direct services and support to County employees and managers regarding sensitive personnel issues.    

Prior to working for King County, Tony served as the west coast EAP Coordinator for the US Coast Guard and he was an EAP Account Executive for First Choice Health. He has also worked as a mental health/addictions clinician within Group Health, Behavioral Health Services (now Kaiser Permanente) in Seattle.

  • Tony received his Master’s degree in Counseling through Seattle University and he is a Licensed Mental Health Counselor (LMHC).
  • He is also qualified to perform DOT Substance Abuse Professional Services to King County Metro Operators.
  • He has a Professional in Human Resources (PHR) certification through the Human Resources Certification Institute and he is a Society of Human Resource Management certified professional (SHRM-CP).

Contact Tony at or 206-477-0632


Heather Steffensen

Heather Steffensen is a King County Employee Assistance Program Counselor. Her primary responsibility is providing counseling, consultation, and coaching to employees and managers on complicated workplace issues that affect employee well being. In addition, she does outreach and education to King County departments on the benefits of the EAP and Making Life Easier programs. 

Heather has worked for Tulalip Gaming Organizations as an EAP Counselor, within their Human Resources Office. She has also worked at Providence Hospice Bereavement Services, Kirkland Interfaith Transitions, and Volunteers of America.

  • Heather received her Master’s degree in Counseling Psychology through Northwest University and she is a Licensed Mental Health Counselor (LMHC). 
  • She is qualified to perform DOT Substance Abuse Professional (SAP) services to King County Metro Operators and she assists with Reasonable Suspicion Training. 
  • She has received her Certified Employee Assistance Professional (CEAP) certification from the International Employee Assistance Professionals Association (EAPA).

Contact Heather at or 206-477-0631.


Penelope is a case management software that helps EAP providers increase efficiency and improve communication. It is often referenced by name and is useful for new clients to the EAP program. If you come across an issue filing out an online form through Penelope, contact the EAP provider who sent you the form for assistance.