The Americans with Disabilities Act, Title II, states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity.” At Metro, we are committed to complying with the requirements of Title II of the ADA in all of its programs, services, benefits and activities.
Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by King County Metro Transit.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or an audio recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Dion A. Graham
Mailing address: ADA Services Administrator
Metro Transit Division
201 South Jackson Street
Seattle, WA 98104-3856
Within 15 calendar days after receipt of the complaint, the ADA Services Administrator or his designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA Services Administrator or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio recording. The response will explain the position of King County Metro Transit and offer options for substantive resolution of the complaint.
If the response by the ADA Services Administrator or his designee does not resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Office of Equity & Social Justice. Please make your appeal in writing. If needed, arrangements may be made to hear your appeal by other accessible means. In order to fairly evaluate your appeal and review your request, please specify the type of request that you made and the reason the request is needed to accommodate your disability, the reason your request was denied, any and all circumstances pertaining to the accommodation and why you believe your issue was not resolved. Appeals may be sent to:
Civil Rights Program
Office of Equity & Social Justice
Within 15 calendar days after receipt of the appeal, the Office of Equity & Social Justice Civil Rights program or [his/her] designee will contact the complainant to discuss the appeal and possible resolutions if feasible. Within 15 calendar days after the meeting, the Civil rights program designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint if feasible.
All written complaints received by the ADA Services Administrator or his designee, appeals to the Office of Equity & Social Justice designee, and responses from these two offices will be retained by King County Metro Transit for at least three years.
ADA reasonable modifications
Metro is committed to providing safe, reliable, courteous, accessible and user-friendly services to our customers. To ensure equality and fairness, we will make reasonable modifications to our policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.
Whenever feasible, a request for modification to our service should be made in advance, before Metro is expected to provide the service. For more information regarding reasonable modifications and to see examples of acceptable reasonable modifications, see the Department of Transportation’s Final Rule on the topic.