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Our Community Van program provides a van for pre-scheduled trips—as a driver or as a passenger. Schedule your ride in advance or volunteer to drive your neighbors or your own family. Use Community Van to run errands, get to appointments, or attend activities and outings!

What is Community Van?

Community Van is your solution for getting around your neighborhood. This community rideshare program makes it easier to run errands, get to appointments, and enjoy social events and recreational outings. Community Van is driven by volunteers, and anyone may schedule a one-time ride or recurring trips.

Community Van, brought to you by King County Metro, is being piloted in several communities across the county. Connect with your community’s coordinator to schedule your ride or volunteer to drive.

Service areas

How to ride

Schedule your ride

Make a reservation to drive or to schedule a ride with the van by contacting your Community Transportation Coordinator (CTC). ADA-accessible, 6-passenger, and 12-passenger vans are available. Community Van will pilot 5-passenger all-electric compact cars for the Algona-Pacific launch. Click on the service area links above or use the contact information below to get started:

Translation is available when calling your CTC on the phone. Let your CTC know you need Translation to schedule your Community Van ride by saying the name of your language in English.

Pay for your ride

Your Metro fare covers round-trip transportation in the Community Van.

Adults (19 and older) $2.75

Youth (6-18 yrs) $1.50

Children (0-5 yrs) Free

ORCA LIFT Cardholders
(Income qualified) $1.50

RRFP cardholders
(registered seniors, Medicare, disabled) $1.00

How to drive

Support your neighbors, your community, and the environment by becoming a Community Van volunteer driver. You can choose which trips you drive and how many times a week you drive.

Become an approved Community Van volunteer driver

After receiving and reviewing your application

Metro and your Community Transportation Coordinator will contact you to help you get started and on the road sharing community trips.

Review the driver toolkit and start driving for your community

Driving a Community Van is good for you and your community—It gets you and your neighbors where they need to go and supports community travel by providing another public transportation choice.

Health & safety

King County Metro is committed to your health and safety on Metro services, including Community Van. The following precautions will be taken to stop the spread of COVID-19:

Community Vans have a vinyl partition between the driver and passengers.

Masks or face coverings are required. Disposable masks are available in the vans for those needing one.

Passengers are encouraged to sit in the back of the vehicle to allow more space between the driver and passenger. A limited number of passengers may ride in the vehicle while King County is in reopening phases.

Vans are equipped with EPA-approved disinfecting products and hand sanitizer is available in vehicles. Vans are wiped down at after each trip.

Accessibility

Wheelchairs

Wheelchair accessible Community Vans are available on request. Each wheelchair accessible van includes a ramp and wheelchair securement. Tell the Community Van Coordinator about your needs when you schedule your trip.

Children

Children age 5 and under ride for free! Parents and guardians must provide and install any needed car seats for their accompanying children who require a car seat according to the Washington State Child Restraint Law.

Children 13 and under who are not riding with a parent need a completed child rider agreement signed by their parents in advance of the trip. Contact your CTC for form access.

Frequently asked questions

Community Van is operating in the following cities, parked at specific locations within these communities.

  • Duvall: 3 vans total, with 1 at Duvall Library, 1 at Duvall Police Dept, and 1 currently at the VDC that will be placed at a location TBD in Carnation
  • Bothell/Woodinville: 4 vans total, with 2 at UW Bothell, 1 at Bothell City Hall, and 1 at Woodinville City Hall
  • Vashon: 3 vans total, all at the Vashon Chamber of Commerce
  • Kenmore-Kirkland: 3 vans total, 1 at Kenmore City Hall, 1 at Kirkland City Hall, and 1 at N. Kirkland Community Center
  • Sammamish: 3 vans total, 2 at S. Sammamish Park & Ride, and 1 at Klahanie Park
  • Shoreline-Lake Forest Park: 3 vans total, 1 at Lake Forest Park City Hall, 2 at Hopelink Shoreline
  • Algona-Pacific: 3 vans total, 1 at Algona City Hall, 1 at Pacific City Hall, 1 location TBD

More service areas may launch in the future.

Vans are available to book any time of the day, any day of the week, as long as an approved volunteer driver is available.

See the service areas section above for more information.

Yes, all trips are driven by volunteer drivers and are dependent on volunteer availability. The sooner you request a trip the more likely it is that we may be able to schedule it. Please allow a minimum of at least 2 full business days to book your trip if you need a volunteer driver. This is to allow the Community Transportation Coordinator time to recruit a volunteer driver. If you’d like to apply to be a volunteer driver, please note it may take up to two weeks to be approved and complete the training, so keep that in mind when requesting trips and considering driving.

All trips are driven by volunteer drivers and are dependent on volunteer availability. Community Van is driven by the community for the community! Encourage people you know who may be interested to fill out a Community Van volunteer driver application!

Trips may be scheduled 24 hours a day, 7 days a week. Trips cannot be over night and vehicles must be returned the same day. Trip destinations should be within the city or county vehicle is assigned. Trips requests that do not meet these criteria will be reviewed case-by-case by your community transportation coordinator.

There is no penalty for cancelling your ride, but please avoid doing so unless completely necessary. A volunteer driver blocked time specifically for you!

Yes. Parents/guardians must provide and install any needed car seats for their accompanying children. Children age 5 and under ride for free! Children 13 and under who are not riding with a parent are required to complete a child rider agreement in advance of the trip. Contact your CTC for form access.

Licensed service animals are welcome to ride in the vans. You must provide notice at the time of booking so your CTC can go-over safety requirements for the service animal and riders.

Customer Support

Metro Vanpool program fare schedules

Effective 10-1-19

What's included in your monthly fares?

Fuel, maintenance, insurance, 24-hour Emergency Roadside Assistance, Guaranteed Ride Home and toll-free roadways!

Questions? If you have fare-related questions, or need assistance calculating your fares, please have your van's bookkeeper contact your assigned Accounting Rideshare Service Rep. For recruiting questions or other support, contact King County's Commuter Van Program via email.

Please note: Fares resumed Oct. 1, 2020. Groups who are parked and not commuting may not drive the van, are not allowed personal use, excess miles and/or driver bonus miles at any time. Any driving must be for commute purposes and is charged at the full monthly rate.

Not sure who your Accounting Representative is? Please call anyone listed below for help or a referral.

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Contact us

Local Calls: 206-625-4500
WA Relay: 711
Fax: 206-684-2166

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Mailing Address:
Rideshare Operations
KSC-TR-0812
201 S Jackson St
Seattle, WA 98104-0770