Skip to main content
King County logo

We're excited to announce King County has launched a one year pilot program for shared electric scooters in accordance with Ordinance 18989. We're creating this pilot program to offer new mobility options in the North Highline Urban Unincorporated Area, including White Center.

Scooter share programs operate much like bike share programs - anyone can access a scooter using a smartphone app, ride to their destination, and leave the scooter in an appropriate location.

We want to hear from you! Take this quick survey to tell us what you want in a scooter program.

Health and safety

Shared scooter use is increasing where they're available, as riding alone in the open air is thought to be a safe alternative to riding inside other modes of transportation. Touching a surface or object that has the COVID-19 virus on it is not thought to be the main way this virus spreads, though it is possible if you touch your mouth, nose, or eyes after touching that surface. Riders may sanitize the scooter handlebars before riding, where gloves while riding, or use hand sanitizer after riding.

TwoScooters

Get rolling!

To start scooting, review the scooter company pricing and rules and then download their smartphone app. Get Lime's app here and get Spin's app here.

If you don't have a smartphone or a credit card, you can ride, too. Just contact Lime or Spin to learn about their discounted program for certain qualified riders.

What to do

  • Wear a helmet
  • Only one person per scooter
  • Obey traffic laws and yield to pedestrians
  • Ride only on roads with speeds 25mph or less
  • Meet scooter company rider age restrictions

What not to do

  • No riding on sidewalks or in parks
  • When parking, do not block sidewalks, ramps, or doorways
  • Do not ride under the influence of drugs or alcohol
Lime (green scooters)

Call or text: 1-888-LIME-345

Email: support@limebike.com

Web: www.li.me

Spin (orange scooters)

Call: 1-888-249-9698

Email: support@spin.pm

Web: www.spin.app

Problems?

To report an urgent or specific issue, such as an improperly parked scooter, you'll receive the quickest response by contacting the scooter company directly. Contact information is shown above and is also on every scooter. The scooter companies have customer service available 24/7 in multiple languages and should respond within the time shown in the table below.

Category If reported 6:00 a.m. - 9:00 p.m. If reported overnight
Blocking a road or fire hydrant Within 1 hour By 7:00 a.m.
Blocking something else Within 2 hours By 7:00 a.m.
Damaged scooter Within 4 hours (7:00 p.m. cutoff) By 7:00 a.m.
All other inquiries Within 1 hour By 7:00 a.m.

Want to share something?

To share feedback about the scooter pilot program, please use this form. If you have an issue with a scooter, such as an improperly parked scooter, contact the scooter company directly.


Pilot program goals

This pilot program will help the County determine whether shared Scooters can support the County's policy goals of:

  • Improving first/last mile connections to transit
  • Reducing private motor vehicle use and congestion
  • Promoting safe travel with this form of transportation
  • Improving pedestrian safety, accessibility, and convenience for people of all ages and abilities
  • Providing equitable transportation services, and
  • Reducing air pollution, including climate pollution.

The program contract details all the requirements scooter companies must meet in order to operate. Through public engagement and evaluation of the pilot program, the County will determine whether the program needs adjustments and if scooters will be allowed to continue operating after the end fo the pilot program. If you have questions or feedback, please use this form, email us at scooters@kingcounty.gov, or call our for-hire transportation office at 206-263-1982.