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Whether it is taking a bus, planning a trip, or trying out one of our many Rideshare programs, Metro is committed to providing equal access to all its services.

We know that disabilities affect each customer's trip in different ways. Contact our customer service office and talk with a customer service representative. We can get you started in finding the right service for you, take a complaint if you feel we are not providing you with equal access or see if we need to make an exception to a policy in order that you may ride.

3 things you can expect when you contact us

No matter how you contact us, expect our representatives to treat you with respect and show sensitivity to your disability.

For questions or comments about Metro’s ADA paratransit program, contact Access Transportation. This service is for registered customers when their disability prevents them from riding the bus.

Once we receive your concern, we will send an acknowledgement and a response, or if the concern will take time to investigate, we will let you know how long it will take. Our response will include not only what the outcome was, but also why. Sometimes the solution can take more time. If that happens, we will let you know. If we are not able to meet your request, we will work with you to see if there is an alternative solution that we can do.

If we did not resolve your concern to your satisfaction and the concern is about accessibility, ask the Customer Service Representative to speak with Metro’s ADA Compliance Officer. Or you can call the Accessible Services office directly at 206-263-3113 (WA Relay: 711) or send an email. You will receive a call-back no later than the next business day.

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