Accessible Bus Service
Find bus information
Plan your trip, find stops and stations, system and route maps, get route schedule and fare information here on the Metro website:
Call us for trip planning and schedule information. You can reach us at:
The WA Relay number is 711. The Call Center is open Monday thru Friday from 6:00 AM – 8:00 PM and closed on weekends and holidays.
Visit a Customer Service office to pick up schedules, system maps, passes or talk to one of our staff members:
King Street Center
201 S. Jackson St., Seattle, WA 98104
Hours of operation:
- Open weekdays from 8:30 AM to 4:30 PM
- Claim found items at the Lost and Found office on weekdays from 8:30 AM to 1:00 PM and 2:00 PM to 4:30 PM
- Closed on weekends and holidays
Metro’s Westlake Customer Service Office in the Downtown Seattle Transit Tunnel permanently closed on Wednesday, March 6, but ORCA cards can be purchased or reloaded at nearby locations.
Plan your trip
Schedules may look complicated, but once you become familiar with them, they're really quite easy.
Here's what you'll find on a schedule:
- Route number and destination
- List of major stops
- Route map with major stops marked
- Departure and arrival times for major stops along the route, based on direction of travel and day of the week
Find your bus stop
Visit your nearest bus stop and see what buses stop there. The route numbers are shown on the bus stop flag and in many instances the schedules are shown in a holder that is mounted to the pole, shelter or post. Check to see if the schedule times refer to your stop, or to a timepoint that may be nearby. After you get on, you can grab a timetable for your route.
Getting on board
When the bus arrives, look at the destination signs on the front and side. The sign will tell you the route number and where the bus is going. More than one bus route may serve an area, and not all routes operate at all times.
Pay your fare
We offer a number of ways to pay your fare:
- Tap your ORCA card flat against the ORCA logo on the card reader at the front of the bus when boarding.
- If you are transferring, you get a two-hour transfer that is good on all transit buses, Link Light Rail, Sounder trains, the King County Water Taxi and the Seattle Streetcar. Just tap your ORCA card again on the ORCA reader when boarding.
- Please have the exact fare ready; drivers do not carry change.
- Put your money in the farebox located next to the driver.
- The farebox has a sign that tells you the fare.
- If you are transferring, ask the driver for a paper transfer at the time you pay. Metro paper transfers are valid on only Metro buses. If you are paying cash and use more than one transit system you must pay a fare each time you board a different bus.
- On Metro RapidRide buses, the driver will always give you a paper transfer when paying with cash. This transfer also acts as your receipt for proof of payment. Keep it with you at all times when riding because a fare enforcement officer may ask to see it.
Arriving at your stop
Stay alert so you know when your stop is approaching. If you're not sure when to get off the bus, sit close to the front and ask the driver to call out your stop.
Signal the driver you want to get off the bus about one block before you reach your stop. Depending on the type of bus you're riding, you can signal the driver by one of the following methods:
- Pulling the cord that runs above the windows.
- Pressing the yellow strip to the side of the windows.
- Pushing the button on the ceiling of the bus above your seat
The "Stop Requested" sign at the front of the bus will light up when you have activated the signal. When the bus stops, exit through the rear door if the bus has two doors. Wait until the bus pulls away so you can see traffic clearly before crossing the street. Do not cross in front of the bus.
Because we want you to feel secure traveling at night, Metro offers you Night Stop. Available between 8 p.m. and 5 a.m., Night Stop allows you to ask the driver to let you off at any point along your bus route, even though it may not be a Metro bus stop.
Just come to the front of the bus at least a block ahead of where you want to get off and request your stop. The driver will decide whether the stop you asked for can be made safely. Drivers can pick you up only at regular Metro bus stops.
Night Stop is not available in downtown Seattle between Battery Street and South Jackson Street, and the waterfront and Interstate 5.
For safety reasons, the wheel-chair lift will be deployed only at lift-approved bus stops along the route.