Priority Seating & Securement
Accessible Bus Service
If the priority seats are full and you need to sit at the front of the bus, tell the driver. The driver will ask riders in the priority area to make a seat available for you, however, customers are not required to move. Remember, some disabilities are not visible and no disability has priority over another.
Riding with your mobility device
There are many styles and types of mobility devices. They vary in shape, weight, and how they benefit the user. Your mobility device can be taken on the bus if you can load it safely on board and it can be secured safely. Mobility devices fitting the following description are allowed on the bus and must be secured in the securement area:
- Designed or modified for and used by individuals with mobility impairments; and
- Useable indoors; and
- Can be powered or operated manually.
Non-traditional mobility aids must be secured or stowed under or between the seats.
If you have any concerns about your mobility device fitting on the bus, you can set up a time to work with Metro's Transit Instructors. They can also help you find the best securement points on your device.
Frequently asked questions
The seats at the front of the Metro buses flip up to create a space for your wheelchair, scooter, or walker.
Your mobility device must be secured facing the front of the bus, except on most RapidRide buses that also have a passive restraint area. Shoulder and lap belts are not required, but are available upon request.
Use the seat belt-type securement straps to keep your mobility device steady. Drivers will look to make sure that your device is secured safely before leaving the stop. If you have a mobility device that is difficult to secure, consider contacting Metro's Transit Instruction program for assistance in determining the best securement points.
Walkers and other mobility devices that you do not sit down on while moving should be folded up and stored so it does not block the aisle. It can also be secured in the securement area if it cannot be stowed safely, however, these devices cannot be used to sit on during your ride.
If you need help securing your mobility device, let the driver know when you get on the bus. The bus driver will be able to assist in securing your mobility device.
Let the driver know where you will be getting off when you board the bus. This will help them position the bus properly at your stop.
Most buses have a yellow pushbutton strip or stop request button on the underside of the flip-up seats. About a block before your stop, press the strip. The bell will ring twice and an indicator will light on the dashboard letting the driver know they need to deploy the lift or ramp.
One of two securement areas on most RapidRide buses uses the principle of passive restraint where you are facing the rear of the bus.
Working with the force created by the deceleration of the bus, the use of belts becomes unnecessary for most situations. Belts are provided if requested and will be required for manual wheelchairs on routes with steep uphill grades.
Your driver will ensure you are situated in the passive restraint area, your break on the mobility deviceis set, and answer any questions you may have before the bus moves.
Accessible strollers are not just for children with disabilities. If someone with a disability has a child, they may use the priority seating area for their stroller.
If you have a child with a disability or you yourself have a disability and cannot safely hold your child during the bus ride, you may request that the stroller be secured and your child remain in the stroller. When boarding the bus, an adult should ride the lift up to control the stroller.
Accessible strollers may have a Metro approved sticker (not required). For more information on obtaining a Metro approved sticker, contact Metro Customer Service.
Segways can be taken on Metro buses if you have a disability.
Before you can ride Metro with your Segway you will need to provide documentation of your disability, receive Segway securement training from Metro staff, and affix an approved Metro sticker to your Segway.
To keep you, other riders, and Metro equipment safe, follow these rules when riding with your Segway:
- Do not ride the Segway while getting on or off the bus.
- You must secure your Segway on the bus, but operators are still required to check and verify that the securement has been done correctly and/or help if you ask.
- The wheels of the Segway should be in the securement area against the bus wall, centered between the rear securement and front securement.
- The rear securement, against the bus wall, attaches to the base of the Segway tiller.
- The forward securement, next to the wheel well, attaches to the base of the Segway tiller.