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Service Requests

Service Requests

Item Master Record

The Oracle Item Master is a collection of records that define specific items in the system, for both purchasing and inventory activities. An Item Master Record is required to define an inventory item. Submit a Service Request through King County E-Procurement Portal.

Procurement & Payables (P&P) is responsible for the input of new Item Master Records into the Oracle Item Master. The details on this request form are the “Master-Level” data points needed to set up a new item. Once a request is submitted, P&P will validate the information in the request.

If the request is for an inventory item, the new record will be assigned to the Oracle Inventory Organization specified in the request. This setup is required to allow the requesting agency to create inventory replenishment requisitions for the item. 


Please allow 1 business day for your service requests to be processed.

Log In to the E-Procurement Portal



Update Item Master Record

  • If you identify an item defined in the Oracle Item Master that your agency needs to start inventorying, use the "Update Item Master Record" sub-type to request that the item be assigned to your Oracle Inventory Organization.

  • Add description of change requested to comments section.

NIGP code lookup

For inventory items, you'll need to provide the NIGP category code with your Item Master service request. Use the search function in this table to find the appropriate code. 


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