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Service Requests

Service Requests

Supplier Master Record

Before any Purchasing can begin, Supplier Master records need to be set up in Oracle EBS. Submit a Service Request through the King County E-Procurement Portal.

If you are submitting a request to update an existing or create a new supplier master record for one of the following reasons, STOP and contact Procurement staff:

  1. Multiple payments under $50,000
  2. One-time or multiple payments over $50,000
  3. Changes to contact information for a supplier with an active contract

Oracle Supplier Master Records are set up and updated from requests received from the King County E-Procurement Portal Service Request module. It is important that Oracle Supplier records be accurate and kept up to date to prevent a delay in the Procure to Pay process.

Log In to the E-Procurement Portal


The following links will take you to forms:


Please allow 2 business days for your service requests to be processed.

Be aware: if you are notified to supply additional information please respond within 5 business days. If no response or action is taken within 5 business days your service request will be cancelled.

Suppliers with an Oracle Cloud profile

Suppliers with a King County E-Procurement Portal profile are promoted to "spend authorized" in E-Procurement and automatically set up in Oracle EBS if they are awarded a contract from an E-Procurement solicitation.

If a spend-authorized supplier with an E-Procurement profile contacts you, please instruct them to update their contact info via their profile. If they need to provide banking details, please assist them in submitting the Automated Clearing House (ACH) Authorization Agreement.

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