Near neighbor survey
The near neighbor survey includes feedback from the people who live and work near our three regional treatment plants: West Point Treatment Plant in Seattle, South Treatment Plant in Renton, and Brightwater Treatment Plant north of Woodinville.
The survey is conducted by an independent research firm that randomly polls businesses and residents in each community.
Questions enable respondents to describe their perceptions of our plants and to share both positive and negative opinions about how they're operated. People also have an opportunity to rank the county's priorities and offer suggestions on how the county can improve.
The survey helps us understand how we're meeting our values of customer service and to give our neighbors a chance to tell us how we measure up to community standards.
- Awareness of the wastewater treatment plants is highest among Magnolia and Woodinville residents.
- Since 2015, awareness of wastewater treatment plants has increased among Magnolia residents, declined slightly among Renton residents and stayed flat among Woodinville Residents.
- A majority of residents both overall and within in all three areas continue to say the treatment plants in their areas have been good neighbors, however there has been a decline over all and among the Magnolia and Renton areas.
- The most common reasons cited for why the treatment plants are good neighbors are: the lack of any problems generally, hidden from sight, no offending odor, and attractive landscaping.
- Two-in-ten (21%) of residents overall say they have experienced a negative impact from the treatment plants in their area.
- Responding to concerns within 24 hours and maintaining landscaping around treatment plants are the highest overall priorities for residents.
- Among Magnolia residents, 3-in-4 (77%) recall hearing or seeing something about the incident at the West Point Treatment Plant
this last year.
- A majority of businesses are aware of the treatment plants in their areas, with awareness at its highest among Woodinville area businesses.
- A strong majority of businesses continue to say the treatment plants in their areas have been good neighbors, however there has been a significant decline overall and among the Magnolia and Renton areas.
- Only one in five (19%) businesses overall say they have experienced a negative impact from the treatment plants in their area.
- Responding to concerns within 24 hours, providing a 24 hour hotline for neighbors to call with questions concerns or complaints and maintaining landscaping around treatment plants continue to be the highest overall priorities for businesses.
- Among Magnolia businesses, 3-in-4 (74%) recall hearing or seeing something about the incident at the West Point Treatment Plant this last year.
Operational performance metrics - Wastewater Treatment Division